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TOPIC: How Do I Get A Copy Of The Atos Medical Report?

How Do I Get A Copy Of The Atos Medical Report? 5 years 1 month ago #12815

Hello, I have phoned the DWP, DLA several times and when I request a paper copy of my Atos medical at home they fob me off and say that my file is held in a different building?.
This maybe the case I reply but cant you either give me the number of 'that building' so I can phone for a copy. Or I ask them to arrange it for me and nothing is happening?
What is the best way to go about doing this?

Thanks in advance for any advice you can offer.
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Re:How Do I Get A Copy Of The Atos Medical Report? 5 years 1 month ago #12816

Sherlock wrote:
Hello, I have phoned the DWP, DLA several times and when I request a paper copy of my Atos medical at home they fob me off and say that my file is held in a different building?.
This maybe the case I reply but cant you either give me the number of 'that building' so I can phone for a copy. Or I ask them to arrange it for me and nothing is happening?
What is the best way to go about doing this?

Thanks in advance for any advice you can offer.


Hi,

Firstly I would do everything in writing and if possible send by recorded/special delivery.

The following document gives some information on how to obtain data held by the DWP on yourself:

www.dwp.gov.uk/docs/dwp-your-personal-information.pdf

In particular from the document:

How can I find out what information you have about me?

If you want to see the information we have about you, please tell us exactly what information you want to see. This will help us to provide you with a better service. We will send you a copy of the information we have, if any, as soon as possible and at the latest within 40 calendar days.

You must ask for the information in writing and give us information that allows us to be sure of your identity and address.
For example, tell us your:

full name

address

date of birth

National Insurance (NI) number.

If you have any other reference numbers we use, such as a Child Benefit number, or any other information you think might help us to identify you, please also include this.

Can I see all the information held about me?
Normally you can see all the information we have, but there are some exceptions. These exceptions are mainly to do with:

the way benefit fraud is detected or prevented

catching or prosecuting offenders

assessing or collecting taxes or duty

making sure our staff are safe.

In some cases your right to see certain health or medical information may be limited. The law requires us to delete or remove any information which, in the opinion of a medical professional, would be likely to cause you serious harm if we disclosed it to you.

Where to send requests for information
If you know which office deals with the information you want, address your request to “the Data Protection Officer” and send it to that office. Otherwise, please address your request to “the Data Protection Officer” and send it to the DWP office nearest to where you live. You can find the address of your nearest office in the phone book or on our website: www.dwp.gov.uk

What should I do if this information is wrong or I wish to complain about how you have handled my information?
You should first contact the office which deals with your case. If you are not satisfied with their response you should then make a complaint. Details about how to complain are available at
www.dwp.gov.uk/contact-us/complaints-and-appeals/

I hope the above is of assistance.

Pete
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last Edit: 5 years 1 month ago by pete17971. Reason: spelling error
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