adamant wrote:I just tried that link for the appeal form & iit said there's a problem with acrobat
I note the phrase "there's a problem with acrobat," in your post.
This means that the software which reads all those documents whose name ends with ".pdf" is in some way damaged.
If you are a confident user, or if someone in your house can help you, then the best course of action is to uninstall any existing copies of acrobat, and then download and install a new version.
Otherwise you can try the following.
1) Make a system restore point (use Windows' own Help system to tell you how to do this.)
2) Download a new version of Acrobat - I recommend against using the official site, because you have to be careful not to end up installing some extra anti-virus software, which might interfere with what you already have installed.
I suggest that you go to
http://ninite.com (note there is no "www" in that address) where you can get an installation package which will download the free version of this program, remove any extra bits packaged in and install the program for you.
On the ninite site, scroll down the page and find the name of "Acrobat" in the "Documents" section and put a tick against it but not against any other program. Download installer using the green button at the bottom of the page. Save that to somewhere you can find it (e.g. your desktop or your downloads folder)
3) Double-click on the name of the ninite installer which you have just downloaded and saved to run it immediately.
It will install the latest Acrobat on your system. Acrobat should then run properly. If it does not, then you will need further help (probably uninstalling all previous versions of Acrobat - this is usually the problem) and should visit an IT help site.
Sorry this is long, but abbreviating this sort of instruction is usually a disaster.