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Atos reply to ESA reassessment query

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9 years 4 months ago - 9 years 4 months ago #126662 by sheleo
Atos reply to ESA reassessment query was created by sheleo
With my PDF form, evidence and doctor's report ready (just in case) my review date came and went so I contacted Atos to see if there is a referral pending.......and there isn't. So two questions remain:
1. Given that the post delivery can be unreliable over the holiday period should I continue to check in with Atos to see whether a form has been sent out or do I assume that I am now in the deferment queue and stop worrying about the form being lost?
2. Atos contract ends in January I believe and Maximus start in March. Anyone know what happens in February?
The stress of getting a form is bad enough not knowing if/when one is going to appear now feels just as bad!
Last edit: 9 years 4 months ago by bro58.

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9 years 4 months ago - 9 years 4 months ago #126663 by bro58
Replied by bro58 on topic Atos reply to ESA reassessment query

sheleo wrote: With my PDF form, evidence and doctor's report ready (just in case) my review date came and went so I contacted Atos to see if there is a referral pending.......and there isn't. So two questions remain:
1. Given that the post delivery can be unreliable over the holiday period should I continue to check in with Atos to see whether a form has been sent out or do I assume that I am now in the deferment queue and stop worrying about the form being lost?
2. Atos contract ends in January I believe and Maximus start in March. Anyone know what happens in February?
The stress of getting a form is bad enough not knowing if/when one is going to appear now feels just as bad!


Hi s,

We have had a number of similar queries regarding this issue over the past week or so.

See : Here, & This Topic Thread.

I am afraid that there is little more that we can add.

As it is The DWP that issues the re-referrals to ATOS who then send out the ESA50's to the claimants, if you are still concerned, you could contact the DWP :

ESA PHONE NUMBER DWP : 0345 608 8545 Press Option 3 for ESA.

They may have your date for re-referral on their systems.

bro58
Last edit: 9 years 4 months ago by bro58.

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9 years 4 months ago #126668 by gillyk59
Replied by gillyk59 on topic Atos reply to ESA reassessment query
From personal experience I thought it had ben a long time, over a year that I hadnt had a decision regarding my reassessment, so I rang the DWP as was told that a decision had been made some time in March 2014 (My ESA50 was sent back in June 2013). I didnt receive a decison letter. The only letter received was the usual one about increases. I have asked for the decision paperwork but am still waiting.

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: sheleo

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9 years 4 months ago - 9 years 4 months ago #126674 by sheleo
Replied by sheleo on topic Atos reply to ESA reassessment query
Thanks bro 58 - I've tried to follow all posts relating to reassessments and was just concerned that I might have missed something! Are there any risks attached to contacting the DWP for the re-referral date?
Last edit: 9 years 4 months ago by bro58.

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9 years 4 months ago #126675 by bro58
Replied by bro58 on topic Atos reply to ESA reassessment query

sheleo wrote: Thanks bro 58 - I've tried to follow all posts relating to reassessments and was just concerned that I might have missed something! Are there any risks attached to contacting the DWP for the re-referral date?


Hi s,

Logic would dictate that there shouldn't be any risk of your contact in itself instigating a re-referrals, but I could not 100% guarantee this.

The person that you speak to on the number that I provided, will only be a DWP Call Centre Call Responder.

They will ask a few security questions, then they will access your ESA file "on-screen".

They may then be able to confirm the date recorded on file for your re-referral to ATOS.

These Call Responders do not have the power themselves to initiate a referral or re-referral to ATOS.

The DWP ESA WCA Team based in the ESA Office that administers your ESA deal with those.

Of course, the decision is yours to make. :)

bro58

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