Introduction to housing benefit training day

" Addressed all the questions I had, plus more! Ideal for me. Very comprehensive. Enjoyable, interesting and really useful info." Nigel Bowen, First Choice HA.
"All round good course." Eloise Bemley, English Churches Housing Group
" A very good course." Natalie Turner, Terrence Higgins Trust.

This Introduction to housing benefit training day is suitable for staff with no previous knowledge of housing benefit and those who wish to update or extend their knowledge. By the end of the day participants will understand:

• who can claim housing benefit
• how to make a claim
• how to calculate housing benefit
• tactics for maximising housing benefit
• the rules relating to non-dependents charges
• the rules relating to overpayments and backdating
• the methods for challenging housing benefit decisions: revisions; supersessions; appeals
• proposed changes to the housing benefit system