Login FormClose

Free, fortnightly PIP, ESA and UC Updates

Our fortnightly bulletin, with over 80,000 subscribers, is the UK's leading source of benefits news. Find out what's changing, how it affects you and how to prepare. Our mailing list is securely managed by icontact in the US.

Welcome, Guest
Username: Password:
Remember me
Members

TOPIC: PIP renewal

PIP renewal 4 months 2 weeks ago #227085

AC

This is exactly why I told you not to ring them!!!

You are not legally entitled to have someone with you at the assessment, however, it is a reasonable adjustment under the Equality Act, the problem is that it is not down to the Assessment Provider to decide whether this is the case or not, only the DWP can decide this.

So you either need to attend this new appointment without a companion if they are not available on that date or not attend in which case your file will be returned to the DWP for them to make a Decision on whether to close your claim or not.

Gordon

Please Log in or Create an account to join the conversation.

Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP renewal 4 months 2 weeks ago #227091

Hi Gordon but I had to ring them to arrange a date that my welfare officer could attend?

tthanks

AC

Please Log in or Create an account to join the conversation.

PIP renewal 4 months 2 weeks ago #227094

plus even if I left it till the day before, the same thing could of happened as it's not like Atos where you can change the date there and then, with the independent one it is waiting for a call back 48hrs off the scheduling team call back and they didn't make me aware that missing two calls backs issues an automatic new date. Had they made me aware off this, it could have been totally avoided. but instead I was assured by the customer services that there would be no problem if I missed the call and just to call back. I did call them back on the same day but it was too late by then.

thanks

AC

Please Log in or Create an account to join the conversation.

PIP renewal 4 months 2 weeks ago #227107

angelcake wrote: Hi Gordon but I had to ring them to arrange a date that my welfare officer could attend?

tthanks

AC


Forgive my stern response, I confused your post with another member's in a similar situation.

Did you give them the dates that you and your companion are available/not available?

It's usual for them to be unable to book a home assessment over the phone, they have more requests than their assessors can deal with so there is a waiting list.

If the date is for one that you both cannot meet and you have given them information on when you would be available then I would robustly challenge them about having used your two opportunities to attend but it could still result in your file being returned to the DWP if you do not attend. If this happens get your MP involved.

Gordon

Please Log in or Create an account to join the conversation.

Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP renewal 4 months 2 weeks ago #227362

Thanks Gordon,

I've never got the opportunity to give them dates! because when I called them I was unable to speak to them! and it is a call situation from the scheduling team, I think it might be just them who sort out dates home visits.

...and then I missed two call backs as mentioned previously but was not made aware of the implications of this i.e. issuing me with another date, without speaking to me so I could give them available dates.

... I decided to call them back in the hope I would get someone reasonable and understanding and although it was hard work , there was someone who was eventually willing to help and she gave me another date that we can both attend. She said she understood but they have this policy of two missed calls then they issue a date. I think she said they can't hold it open for the reason of needing someone to attend with you but don't quote me on it but it sounds like if I could not attend for reasons other than this, then they would not automatically reissue a date after two missed calls but not sure about that one.

thank goodness it is sorted out but it does seem like my two opportunites were used without me being able to give them available dates. For future reference is that right?

Also, I'm thinking of getting my assessment recorded is this best?

thanks
AC

Please Log in or Create an account to join the conversation.

PIP renewal 4 months 2 weeks ago #227372

AC

As this is for PIP you will have to provide the equipment to record the assessment, two cheap cassette recorders will be OK, you will need to ask permission and there is a possibility that doing so will result in the current appointment being moved.

Gordon
The following user(s) said Thank You: angelcake

Please Log in or Create an account to join the conversation.

Nothing on this board constitutes legal advice - always consult a professional about specific problems
Moderators: GordonSarah MartinGaryBISTraceyJayneL