Login FormClose

Free, fortnightly PIP, ESA and UC Updates


Over 80,000 claimants and professionals subscribe to the UK's leading source of benefits news.


Contrary to the belief of the Work and Pensions Committee, it appears that preparations are being made for the introduction of video recording of PIP assessments, though with no clear evidence that this is what claimants want.

Earlier this week we reported on the Work and Pensions Committee’s concern that no progress at all had been made on the issues of video recording PIP medicals or improving PIP or ESA claim packs.

However, we have now heard from a welfare rights worker who tells us that, behind the scenes, work on video recording is indeed taking place.

The worker, who has asked to remain anonymous, told us:

“Just to let you know that DWP have been working on this issue over the summer – they have been consulting with a very wide range of charities and volorgs [voluntary organisations] to get their views, and the views of service users, about the issues.

“These were both technical and policy (when would videoing start for each claimant; how many camera’s would be used as one camera would not capture two facial expressions; how would home visits be recorded; could it be turned off and restarted e.g. if client had some issues they didn’t want recorded; who would see the video; would claimant get a copy; would Tribunals want to sit through a 45 minute assessment; how long would they be kept; would they be passed over to ESA; how optional would it be; how would this fit with on-line bundles and on-line Appeals; are there alternatives and much more besides).

“It may be slow progress but it’s not no progress and I’d rather that DWP consulted and listened than just went ahead with what they think is best. They are certainly not ignoring the issue. Until these issues are resolved, actual implementation can’t be timetabled.”

Whilst it may be good news that consultation is taking place, there are clearly concerns with this approach.

Firstly, why is the consultation essentially a ‘covert’ one, with not even Work and Pensions committee being informed?

And why isn’t it a much wider consultation?

The Work and Pensions committee received an unprecedented level of responses when they asked claimants to share their experiences of PIP and ESA assessments.

So, why don’t the DWP simply ask publicly for claimants to give their views about whether they want to have their assessments recorded and, if so, whether they would prefer video or audio?

And then why not publish the responses, but with anonymity preserved?

That way everyone would know what claimants really think.

In the past, we have seen the DWP justify drastic changes to the system by claiming that they consulted widely with the voluntary sector and service users before making them. But the vast majority of claimants never get a chance to have a say and the organisations consulted with very often argue that the decisions do not reflect the feedback that they gave.

Our, admittedly tiny, sample of responses suggests that there is very little enthusiasm – and a good deal of deep concern – in relation to video recording, but a strong desire for assessments to be audio recorded.

The idea of video recording assessments seems to have been introduced out of the blue by a government minister, rather than as a result of claimant demand.

It would be infinitely preferable if claimants were openly asked for their opinion before the project becomes unstoppable.


+1 #4 Carolyn 2018-10-04 10:59
Since the 'consultations' have been covert are we to gather that the video recording will be equally covert and claimants will not know when this policy is finally rolled out? I audio recorded my home PIP assessment, and I am glad I did because I have had to ask for mandatory reconsideration on the grounds of factual errors and inconsistencies in the report - the audio recording may well be necessary if I have to appeal. But video recording is more intrusive and I would feel uncomfortable with it.
+4 #3 RobJean 2018-09-30 02:16
NOBODY should be recorded (audio/video) without consent , surely.?
It is just more goverment Persecution of the sick & Disabled..
+5 #2 FieldL2015 2018-09-22 15:56
I would not consent to being video recorded, I suffer with anxiety and paranoia at family gatherings with people who i know, so this would be even worse. Audio only if i had to pick. This is going to make peoples mental health and physical health worse. Maybe if the government didnt let so many assessors make up lies in their reports they wouldnt have to do this. I think the fact that assessors have put lies in their reports in the first place and people have been denied money they are entitled too is appalling, and yes its happened to me as well when i first applied for pip. DWP ought to be ashamed of itself. They just want to deny people money they need and should have all the time!!!
+3 #1 ThisGovernmentsGoneToFar 2018-09-21 13:48
Oh dear this really dosent bode well for the future, I for one will not be video recorded, I would rather audio if I had to choose. There is many dark forces on the future regarding this.

DWP in control and a load of underhanded tactics will be used regarding this that's for sure.

You need to be logged in to comment

Subscribe Now

Get Instant Access to all our guides