The PCS union has announced a two day strike by universal credit (UC) staff in Wolverhampton and Walsall, to take place in March.
90% of 270 staff voted in favour of strike action.
PCS are calling for an extra 5,000 staff to be recruited, a limit on how many calls each worker has to deal with and proper contracts for fixed-term staff.
According to PCS general secretary Mark Serwotka:
“The message from our members is clear – changes need to be made otherwise they will walkout for two consecutive days. The union has tried to negotiate for months but to no avail. Ministers have stuck their heads in the sand and our members are now sending them a very loud wakeup call.
“PCS members have not taken the decision to strike lightly but the fact is industrial relations have broken down because ministers seem intent on running this service into the ground while treating staff with utter contempt.”