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The length of time claimants have to wait for a personal independence payment mandatory reconsideration has increased by 86% in the space of a year, according to figures released by the government.

Justin Tomlinson, Parliamentary Under-Secretary, revealed the slow down in answer to a written question from Labour MP Stephanie Peacock.

In February 2018, the average waiting time for a PIP mandatory reconsideration was 29 days.

However, by January 2019, the latest date figures are available for, this had increased to 54 days.

What is equally concerning is that the length of the waiting time seems to be increasing ever more rapidly, month by month, as Tomlinson’s figures demonstrate:.

  • August 18   32
  • September 18   34
  • October 18   36
  • November 18   40
  • December 18   45
  • January 19   54

According to Tomlinson:

“There has been an increase in outstanding PIP MR clearance times in recent months (it rose to 54 days in January 2019). Measures to reduce the number of outstanding MRs include:

“Age profiles of outstanding work are managed at a national level to ensure that cases which have been outstanding for longest are actioned first.

“Resource levels dedicated to the clearance of MRs have been regularly reviewed with significant recruitment, training and redeployment undertaken to support reduced clearance times.

“MR is a key element of the decision making process for both the Department and claimants, and whilst ensuring they make quality decisions, decision makers work hard to clear applications without delay. Gathering the right evidence is critical at the MR stage if decisions are not to go to appeal; and we are reviewing our processes to not only obtain this, but to do so whilst continuing to make decisions timeously.”

The reality, of course is that the quality of decision making at mandatory reconsideration stage is abysmally low.

The success rate for PIP mandatory reconsiderations is just 19%.

The success rate for those claimants who go on to appeal, on the other hand, is 73%.

So much for ‘quality decisions’.

You can read Tomlinson’s full answer here.


0 #4 Amazinglyso 2020-04-07 15:53
Not sure if this forum is still active?. It is now April 2020 and the Covid19 epedemic must be placing huge amounts of pressure on the DWP as a whole and why they appear to be running a bit of a skeleton service.

I have never applied for a budgeting loan before and made one (3 full weeks ago) whilst my PIP is undergoing mandatory reconsideration that is due to reach a decision. My application for the budgeting loan was made on 18th March 2020 due to financial hardship and help see me through until a decision is made (or not) on my PIP MR that began 8 weeks ago. I can't call the DWP as have no phone credit and any support worker I have is safe distancing and can't come out to clients.

My mental health has taken a really bad hit and did go into hospital as a result (due to the benefit cuts) that started even before the pandemic did. The indefinite delays in benefit decisions, even for a budgeting loan is particularly debilitating (financially and mentally) - how long and what can I do to make sure that I am still on DWP RADAR either for the loan or for any possible reinstatement of my PIP and ESA disability allowance or if it will go to a tribunal?

Really also thinking of all others too and how the virus has ultimately spun the fragile world on its axis.
0 #3 alison michelle ryan 2019-11-19 17:54
I put my m/r in july /august after my assessment im still waiting , after a visit to the job centre yesterday .I initially went to see if my u/c could be paid 2 weekly believe it or not the adviser actually warned me off his words were i advice my clients not to to it as it causes more problems than it helps however when he checked he told me when i go to my next app the beginning of dec to ask the adviser to escalate it he also told me another one of his clients had been waiting almost 1 year for an m/r not an appeal bit disconcerting really
0 #2 Sherinda 2019-08-06 00:00
My mandatory reconsideration must have been the quickest ever. I sent my extra information by first class recorded delivery on Wednesday 24th July, it had to be there by Friday 28th July. I received notice of the mandatory review award which was dated Tuesday 30th July, just two working days after my month to request a mr was up. I Was not successful, my award stayed the same. The case manager made his decision before he received any further information or evidence from me. Like most things this shouldn’t be allowed to happen. How can a decision be made before the month is up in which time your case manager has received any more correspondence?
+1 #1 Tony Neal 2019-04-03 17:19
My wife's delay for MR of DLA to PIP claim was 15 weeks - 105 days - received on 17-12-18 and decision made 01-04-19. Yet the DWP's recorded message while waiting to get through inaccurately and misleadingly refers to 'as a guide, you should hear from us within six weeks'. When I sought a progress update in February I was told the average wait was now 12 weeks and cases were dealt with in strict chronological order. This particularly impacts on Motability customers whose deadline for claim the charity's £2000 price reduction support package for buying their cars has expired before they receive MR. I've twice asked the DWP to update their automated phone system to give accurate guidance on delays - as of yesterday, it still hadn't.

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