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The percentage of claimants who complain about ATOS (now known as IAS) has risen over the last 12 months and almost doubled in the course of the last four years.

In answer to a parliamentary question last week, Justin Tomlinson revealed that in 2019 there were 6,140 complaints against ATOS, who carry out PIP health assessments on behalf of the DWP.

This represents 0.91% of the total number of assessments carried out by ATOS last year.

The figures for previous years were:

2016 0.49%

2017 0.69%

2018 0.8%

Tomlinson also revealed that there were 3,640 complaints last year against Maximus (also known as CHDA), who carry out work capability assessments. This represents 0.45% of the total number of assessments.

No figures were supplied for Capita.

Comments  

#4 wobblin 2020-01-31 22:52
Quoting Mr B:
... it should not be forgotten that when LABOUR were last in power they weren't exactly 'friends' to sick and disabled people, or benefit claimants in general were they?
...
I certainly believe it to be true that there are very many people who seem to have a very short memory indeed as to how a LABOUR government itself was more than happy to put the boot in regarding benefit claimants!


That would be because Blair and his tory-lite 'centrist' shower were LABOUR in name only and traded on it to gain power.
#3 Mr B 2020-01-23 21:16
"Just goes to show how little care the DWP under Tory continuous rule have for the sick, ill, disabled people of Britain."

Whilst I certainly agree with the above quoted remark, and I'm most definitely not a Tory voter, it should not be forgotten that when LABOUR were last in power they weren't exactly 'friends' to sick and disabled people, or benefit claimants in general were they? This article is about Atos. Well who originally appointed Atos? A LABOUR government! Who originally passed legislation to replace Incapacity Benefit by ESA, the very ESA that many sick/disabled claimants are suffering under to this day? Once again a LABOUR government. Under what Government were attempts to smear benefit claimants and sick/disabled claimants in particular intensified? Once again a LABOUR Government! It was a LABOUR Government who was more than happy to brief to the gutter press and the media in general about benefit claimants being "scroungers," "workshy" and oh sick and disabled people? Well the saintly LABOUR Government said were they REALLY sick or just benefit frauds and workshy like every other benefit claimant?

I could go re all this but wont. What I will say though is that I personally do not have a downer on the Labour party, indeed in general their policies are normally closer to my own values. I don't say the poster who made that comment is one of the people I am now going to mention but I certainly believe it to be true that there are very many people who seem to have a very short memory indeed as to how a LABOUR government itself was more than happy to put the boot in regarding benefit claimants! Yes they may well have now changed their policies on 'welfare' but I think we all know that what politicians promise before elections and what they do if elected can be entirely different!
+6 #2 Rachael 2020-01-22 19:06
Totally agree. These private firms are making millions from carrying out these assessments. How is that saving money from the welfare bill?! Their assessments are nothing but a smokescreen. It's the most corrupt system ever and it's here to stay thanks to the losers who voted them back in.
+5 #1 mrfibrospondodysthmatic 2020-01-22 14:11
Just goes to show how little care the DWP under Tory continuous rule have for the sick, ill, disabled people of Britain.

The DWP fully know the history of ATOS and how they sacked them, only to re-instate them again for new contracts to assess claimants.

So long Tories have power there will be no change with them outsourcing assessments to foreign corporations who only have one agenda.

And that is bonus driven, which means diabolical assessments full of untruths, so that the assessors themselves and their paymasters can cash in at the expense of claimants, of which sadly thousands of claimants have already committed suicide, because they were left with no other choice.

What lies ahead is nothing but more misery. The DWP is not fit for purpose at all.

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