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The DWP has hired market research firm Ipsos MORI to carry out a survey of PIP and universal credit claimants who have challenged a decision about their benefits. The DWP say the purpose of the survey is to help improve the service, but many will suspect it is an attempt to try to improve the reputation of a process that is regarded as deeply unfair.

A Benefits and Work member has received a letter from the DWP and Ipsos MORI headed:

DWP Claimant Service and Experience Survey – Mandatory Reconsideration 2020

The letter says that the DWP has asked Ipsos MORI ‘to help them understand the experience of people who have disagreed with a decision that has been made regarding their benefit claim and to help the Department improve the services they offer’

Claimants are being selected from a database held by the DWP containing all those who have disagreed with a decision that has been made regarding their PIP or UC claim since April 2019.

Rather than this being an opt-in survey, claimants who are contacted but who do not wish to take part in the survey have to opt out, by phoning or emailing Ipsos MORI or they will be contacted anyway.

Claimants are told they can have someone with them and they can stop the interview at any time if they wish to.

If any claimant decides to record their interview or takes notes, Benefits and Work would be fascinated to hear what questions are being asked.

Comments  

#1 EllenTurner 2020-05-23 19:09
My daughter is registered disabled with POTS( need to google it,it’s complicated.
She has a permanent pacemaker,for which she’s paced 100percent
She collapses x4 times a week,every time reinjuring another part of her body.chronic fatigue,unable to maintain good circulation,chr onic nausea etc etc
Her consultant cardiologist Professor wrote a long letter for DWP thoroughly explaining her need for PIP
Her GP also wrote as did her Hospital consultant cardiologist.
After mega stress of the thought of the assessment,the result weeks later was sorry you don’t get any points???
I have never known the treatment of grilling someone so,blatantly obvious that this is a genuine disabled person,so then we have to appeal,what is she supposed to live on as not working,through no fault of her own,J

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