Personal Independence Payment (PIP) contact numbers

To make a claim for Personal Independence Payment (PIP), you will need to call the PIP claim line number and have some information available.

You will be asked for information like:

• contact details and date of birth
• National Insurance number
• bank or building society details
• doctor’s or health worker’s name 
• details of any time you’ve spent abroad, or in a care home or hospital

 Someone else can call on your behalf, but you’ll need to be with them when they call. You can also write asking for a form to send the above information by post (this can delay the decision on your claim).

Personal Independence Payment New Claims
Post Handling Site B
Wolverhampton
WV99 1AH

Claim line (UK except Northern Ireland)

Telephone: 0800 917 2222
Textphone: 0800 917 7777

Monday – Friday 8am-6pm
www.gov.uk/pip/how-to-claim

Ongoing claims and enquiries (UK except Northern Ireland)

Telephone: 0800 121 4433
Textphone: 0800 121 4493

Monday – Friday 8am-6pm
www.gov.uk/disability-benefits-helpline

Claim line (Northern Ireland)

Telephone: 0800 012 1573
Textphone: 0800 587 0937

Monday – Friday 8am-6pm
www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre

If you cannot use the phone you can write to them

PIP
Castle Court
Royal Avenue
BELFAST
BT1 1HR

Ongoing claims and enquiries (Northern Ireland)

Telephone: 0800 587 0932
Textphone: 0800 587 0937

Monday – Friday 8am-6pm
https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre

Contact numbers for Medical Assessment providers
There are two medical assessment providers.

Independent Assessment Services (IAS)
IAS deal with Scotland, the North and South of England and London. If you are unsure of the contact number for your area, use the postcode search facility. www.mypipassessment.co.uk/contact-us/

Telephone: 0800 188 4881 (PIP South of England & London)
Textphone: Dial 18001 before entering the Customer Service Centre number shown above
Monday – Friday 8am – 8pm and Saturday 9am – 5pm

Telephone: 0800 188 4880 (PIP Scotland & North of England)
Textphone: Dial 18001 before entering the Customer Service Centre number shown above
Monday – Friday 8am – 8pm and Saturday 9am – 5pm

Capita
Capita deal with Northern Ireland, Wales and Central England.

Telephone: 0808 1788 114
Textphone: 0808 178 7177

Monday – Friday 8am – 8pm
http://www.capita-pip.co.uk/contact-us.aspx