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PIP Consultation Centre
11 Prince of Wales Road

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre?

Please post in the comments section below if you can.

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#4 J330MSD 2017-03-06 14:30
Well talk about stress, when here ON TIME to be refused due to "OVERBOOKING", I am really beside myself.
Will not be going back to this ATOS dump.
Date : 6th March 2017
#3 Libby 2016-01-28 12:59
I had my dla to pip assessment, here, and my husband could find no disabled parking nearby. We had to park at the bottom of a steep road, and it was extremely difficult for me to walk up it. The door is security locked and have to get buzzed in. The staff sit behind security glass and the waiting room is on the ground floor, but the chairs were not comfortable at all, there is one disabled toilet, which is on full view of the of the staff and in the middle of the waiting room. My assessment wad om the ground floor and took over two hrs,.
#2 Teresa McAnally 2016-01-27 16:40
I attended the Prince Of Wales Road PIP centre, it is on a very busy road but it is possible to be dropped off outside. It is aprox. 1/2 mile from the train station, and 3/4 mile from bus station. We parked at the Castle Mall car park but please allow yourself plenty of time to get there as it's right in a very busy area, uphill to the centre, and about a 5-10 minute walk to the PIP centre. I was in a wheelchair and could not have managed to push myself, my partner was pushing me and with very uneven pavements it was very hard work.
The centre is accessed by an intercom system which opens the door for you. The floor level is flat and even, has several chairs and a disabled toilet in the main seating area. The toilet is manageable but not much room if you need help in with you.
The staff appeared friendly but everything was behind glass in the reception/seati ng areas, and all the doors were security locked.
My interview was on the ground floor and was told this was the case for everyone.
Despite being in a highly anxious state and very frightened the interview took just over an hour and I wasn't forced to do anything I didn't feel happy with doing. I don't know the outcome yet but the centre itself is fully accessible to wheelchairs and Mobility scooters.
#1 phoebemax 2016-01-27 12:27
I will do my best to make this as clear as I can. The distances will be approximate I am afraid as my memory is dreadful!

It has got to be about three quarters of a mile from the bus station, about half a mile from the train station and approximately a quarter of a mile from the nearest multi-story car park. There is some side of the road parking available approx. 30 yards from the center. I didn't notice if any of it was disabled parking. We were lucky enough to get parked there but it is limited parking. I would suggest that you leave plenty of time to attempt to park there but if there are no spaces you would still have enough time to go back to the multi-story. Please be aware of the one way system on this road.

If you are dropped right outside the center, you shouldn't have to walk more than a few yards

There is wheelchair access. You have to ring a doorbell which could be a bit of a stretch if you are in a wheelchair and by yourself. They will then buzz the door open.

There is a disabled toilet in the main, ground floor, waiting area. It is quite tight though and there is very little room to maneuver if you need someone in there with you as I did. I also did not like the fact that is right in the middle of the waiting room, there are chairs directly outside the door, felt a definite lack of privacy.

Everything was on the ground floor. I do not know if any assessments are carried out on the upper floors and I don't know if there is a lift. I was incredibly anxious and sobbed constantly during the time I was there so not everything is clear in my memory.

Hopefully the above will be of some help to someone that has to undertake this ordeal. Good luck to those that are yet to be assessed. If you are on this site then you are in the right place for help with claiming PIP. I was awarded enhanced on both parts for 5 years.

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