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Lane Physiotherapy
Anne of Cleves House
Hamlet Road

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre?

Please post in the comments section below if you can.

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#5 v z 2018-02-15 13:41
Horrible place. Not easy to find even if you use the map that is provided. Very small car park and no disabled spaces. Very limited car parking spaces available outside of the centre, Disabled access at the rear of the centre but the paths are very uneven so not good for disabled people or wheelchair users.Nearest bus stop is over 1/2 mile away.There is a small reception area with a step so again not great for wheelchair users. There were rooms on the ground floor which were being used for assessments . When walking too the rooms please be aware that the floors are very uneven
#4 Deeanne Stripe 2017-10-05 13:26
Been here now on 4 occasions with clients.
Is only really accessible by car and I also was unaware of the parking to the rear but fortunately could park directly outside on the road.
There is an uneven gravel path to the entrance door to the rear so I agree with the other comment re wheelchair access.

There are several different rooms but I have never been upstairs. There is a ground floor toilet which is quite long and wider than a normal single wc.

This is another centre who have given very poor quality assessments when MH issues are the main disability.

As the centre is in quite a remote area it is usually a drive of approx 30 minutes which is often used against the claimant as is the walk to the rooms..
My client walked unaided from the waiting area to the assessment room which was approx 4 mtrs so was awarded 0 pts for mobility even though she has severe arthritis in her knee's.
#3 HeatherM 2017-04-18 14:17
my medical was 18 mth ago there, & I had all the issues others had, esp the fact that I parked in the main road because of lack of signs, not until I had struggled around the back that I saw the small carpark!
the room I needed to go into was right by the waiting area , so very little walking once you get to the back door
as a result of the distance from my car into building it was assumed I could walk between 50-200 meters so I lost all my mobility!

Good Luck to all who go there!
#2 earthpixie 2016-01-27 12:06
Been today for pip assessment for my autistic son....took ages to find as gps didn't work there. Finally found it...very old building painted cream..door at front didn't open, but no sign to tell you. At back of building small car park with door to reception..not easy for wheelchair users.lovely receptionist at desk...up a stair. Went for assessment...th en left through v narrow side door.Seems stupid to have pip assessments here.Had to drive from Cambridge to Haverhill.No train stops there.No idea if bus goes anywhere near.Would think Cambridge as a city could have an assessment centre there....
#1 ty 2016-01-13 13:52
I attended atos at Haverhill last year for my pip claim.

I don't know about the bus stop. No train station.

On site parking at rear, entrance is at rear also. Not sure if there was disabled parking signage - parking area gravelled so no markings.

Distance to door is about 50ft if parked as close as possible to the footpath. Footpath is disabled accessible (wheelchair) until you reach the front entrance.

Front entrance is an old fashioned double door, one door opens (right side) and would be too narrow for wheelchair - but I think the other door opens as well - don't know if visitors can do this or just staff?

Inside there is a small waiting area with a step down to the main waiting area and reception.

There are ground floor toilets - didn't use so don't know if includes disabled facilities.

They had several rooms on the ground floor, where my appointment took place. Don't know if upstairs is used by atos or if there is a lift.

Points to note

The only entrance is at the back of the building (though google view shows a front door its not in use).

The building is very old and when I walked along the corridor to the room the floor was very uneven - I have a balance problem and I nearly fell. However, the room itself was of newer build so no problems there.

Hope that helps!


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