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PIP Consultation Centre
Unit 4 & 5 Ground Floor
The Filaments
Buckhold Road
SW18 4AT

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre?

Please post in the comments section below if you can.

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#4 Kevin Tucker 2017-03-24 18:32
The map provided with the appointment letter is not the best. Google maps is much better. There is no dedicated parking for this venue. There is a car park opposite as part of the shopping centre. However you can be dropped off by car in Spectrum Way or there is single yellow lines in Buckhold Road and 3 disabled parking bays opposite in Neville Gill Close. The office is clearly marked in Filament Walk. There is an intercom to get in. We only had to press the button and the door opened without having to speak. The reception desk had 2 levels. There was only 1 unisex disabled friendly toilet. There was no steps to get into the building or inside. The floor was carpeted, the chairs were padded, some with arms and some without. Cold water was available in plastic cups along with a choice of orange or blackcurrant squash. My only problem was they had 3 staff phoned in sick and I had a 1 hour 15 minute wait. Staff seemed friendly, apologised for wait and made me a cup of tea. There was a big TV screen that told you all about PIP.
#3 Cassandra Richardson 2016-01-28 11:21
The nearest parking is NCP car park in Neville Gill Close opposite to The Filaments the charges are £1.60 for1 hour and £3 for up to 2 hours but if you pick up a form at the front desk when you get in you can claim back travel expenses and parking charges. Be aware the car park leads into the Arndale Center and we came down the entrance/ exit ramp to get out to where we wanted.
#2 Hessie 2016-01-27 16:21
The nearest train stops are Wandsworth Town or Clapham Jn, but only CJ has step-free access. The building is at the back of a very new development with no signage - Buckhold Rd is long but you want to be opposite the back of the SouthSide shopping centre (still referred to as the Arndale Centre in ATOS directions, which it hasn;t been for at least 15 years!)
It's on what Google now calls Spectrum Way which leads to Filament Walk - so you could be dropped off there and have about 20 yards of pedestrian zone to walk along - the entrance is on the right. Back in July there were no signs at all so my partner and advocate and I were totally lost until some nice locals asked if we were looking for the PIP centre and took us there, as they had to assist people daily. Bus stops 'King George's Park' on the 39 or 156 are a couple 100 metres away. Note Google and all other maps show this postcode as being on the other side of Buckhold Rd, next to the shopping centre! They were painting lines on Spectrum Way when I went so no idea about nearest legal parking, but the builders offered to let us park!

There is step free access including toilet, but there is an intercom you have to use to get in and not sure if a wheelchair user could reach. My assessment was on the ground floor - once in the building it's only a small waiting room with rather uncomfortable bolted-down chairs and a reception window. There was water provided but it was hot.

tl;dr - crap signage and directions, OK once there.
#1 Graham I Gordon 2016-01-27 13:59
I was initially booked here for assessment. I phoned them and discovered that there was no parking (or disabled parking) on site. This is a busy area just up the road from Clapham Junction Station, so if you have mobility problems you need to use a taxi to get to and from there. Fortunately I was able to change the venue to Putney, which has a car park and disabled bays.

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