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PIP Consultation Centre
Hughes Field Community Centre
New King Street

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre?

Please post in the comments section below if you can.

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.



#3 hartlepool1945 2018-07-19 16:46
Note: if driving/using a large car or not a confident driver that the disabled car park is very tight with brick wall.
Despite comment #1, the whole street is free kerbside parking, but well utilised !!!
Strange booking/appoint ments system at the centre - multiple appointments at same time with a lesser number of assessors - hence very extended waits in most instances - if appointment at lunchtime suggest take a picnic.
My appointment 1pm, went in at 2.05, came out 3.35 - all after a 1 hour drive (much in thick queuing traffic) - DEFINITELY TOO FEW CENTRES in larger conurbations.
Waiting room has a water fountain as said, with squash additives.
Was told wrongly by assessor that couldn't take notes. Didn't bother arguing as memory still very good.
Assessment didn't really seem to vary from Pip2 form and content.
Note: CCTV camera in corridor outside toilet, there may well be others.
#2 IlonaM 2017-05-30 15:13
My advice would be to either drive or take a taxi to this assessment centre if you have mobility problems. There is a small carpark outside which my taxi drove into to drop me off a few metres from the main entrance. The centre is located at a distance from the nearest shops, main road and public transport links. Remember to ask for a travel expenses form when you check in.

The centre is all on the ground floor with a ramp to the main entrance. The waiting area has a water fountain, but the only lavatory(disabl ed accessible) is accessed through a locked door which has to be opened by a receptionist.

On the day I attended the assessments were subject to 2 hour + delays as the security guard had not opened up on time. They did phone before I left home, but expected me to turn up for the appointment time at 1115 - I was eventually seen at 1430. No lunch for me. Given the lack of accessible shops nearby I would advise bringing a snack just in case.

Be warned, if you are 5 minutes late for an appointment they will try to send you away.
#1 merhaba 2016-11-05 01:10
Has a car park for 3 cars. I was one of the lucky one's . If you can not get into the car park there is no nearby car parks. If you have a blue badge you would be looking at parking 200/300 metres away on yellow lines. nearest railway stn a good20 minute walk for a FIT person. would recondmend getting a taxi to this place. everything is on ground level. only one toilet and it is behind locked electronic doors. My apointment started 45 minutes late, also spoke to someone else whose apoitment was running 45 minutes late.Conultatio n lasted 50 minutes including a 10 minute toilet break Very, very HOT inside like a suna.

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