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Acorn Therapy Clinic
66 Maypole Road
Ashurst Wood
East Grinstead
RH19 3QY

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#1 David Telford 2016-01-16 16:27
I have just read the its recent newsletter and understand that you would like some feedback about ATOS assessment centres.

I went for an assessment in connection with my PIP application. Prior to attending I had asked for an accessible location as I am a wheelchair user. I was sent to an office in Ashurst Wood, West Sussex.

Whilst this is literally a 5 minute drive, the location was anything but accessible. We had to park a distance away as there was no parking available outside. My wife then had to push me in my wheelchair along a road with no foot way. We had to give way to cars several times. Once we were near to the office, my wife had to move two wheelie bins from the pavement so that we could struggle up onto it as there was no dropped kerb.

When we arrived at the office, the door was just about wide enough to get my chair through. We had to stop in the small waiting area as the chair would go no further. I then had to struggle into the assessment room with my walking stick. When it came time to leave, the nurse had to help us get the chair (with me in it) out of the building.

I did make a complaint about the location. I received an apology and that was about it. Nothing about it not being used again for wheelchair users.

On another note, I also lost out on the mobility element of PIP initially as the nurse said that I managed to walk nearly 25 metres. I subsequently asked for a mandatory reassessment and ended up with the higher rate of mobility.

For me, PIP was one long fight from start to finish. As someone who has never claimed benefits before, it was a real eye opener.

It is shameful that the most vulnerable in our society are treated with total disdain by this Government.

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