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PIP Consultation Centre
The Bath House
5 Arboretum Place
IG11 7PS

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#3 Molly 2016-09-29 23:23
My husband dropped us behind the brown and orange building. There was a disabled bay available. We had to walk about 50 metres to the front door. Buzzer on panel security opened the door. Large waiting area alot of seats. No one else was waiting. Toilet easy access and drinking water machine. Large bright reception area where we had to sign in. We took 2 dictaphones that were inspected. We had to sign a form. We waited for over an hour and were offered a cup of tea/coffee. Declined. Speech to text had been requested 5 times. BSL had been booked inspite of telling them 5 times tnat my daughter didn't sign. We were informed that they had speech to text soft ware and were busy setting it up. Not the Ideal speech to text system carried out in house. No experienced STT person. The assessment room was small. Chair desk.2 chairs facing opposite The laptop was constantly being moved for my daughter to see the screen the person typing seemed to forget that my daughter needed to read the screen! A couch and chair were width of the room.I sat on spare chair behind my daughter and needed to sort through papers for her. We were like sardines. My daughters examination was carried out on a SWIVEL chair that was also in front of the couch. Health and safety! I don't think the air con was working.
#2 scoper 2016-02-24 16:57
Had to get cab which dropped us on approach road to pedestrianized area where the centre was (large rainbow coloured striped buildings, with assessment centre the red/orange one). That road had double yellow lines and pavement on one side had no visible drop kerb, the other side had split pavements with ramped sections but these had knobbles on for the blind so can be agonising for people in wheelchairs and difficult for those using sticks to get a purchase on the ground. Probably the nearest you could be dropped is 50m or so if you knew the area.

The building itself had signage and arrows pointing to entrance and both reception and consultation rooms are on ground level. Not sure how many of the rooms were in use but the one I had to go to was about 30m+ from seating area in reception to the room. Reception desk behind glass and had a standing height window and a lower one with 2 seats in front of it so if you are using a wheelchair you have to park to the side of the seats and lean across or have someone move a seat so you can be in front of the window.

There was a disabled toilet available in reception area but while I was there a woman was waiting ages to try to get in and eventually staff conceded it might be locked and opened it for her, claiming sometimes it locks itself.

Assessment room was wide enough for my wheelchair access (not sure if using larger than ordinary chair/electric etc) though was asked to transfer to one of the seats in front of the desk, one had arms and the other did not but the arms were quite low so I had trouble pushing myself up with them. At the back of the room was a couch set up with paper covering and back raised.

Reception staff automatically offered travel reimbursement claim form without being asked, regardless of manner of travel.
#1 MissyG 2016-01-27 18:23
Recently had to attend this centre. I called to ask about parking and was told there were plenty of places. Not really the case I'm afraid. The centre was on the edge of a kind of pedestrian precinct and parking was behind on a side street. It was just parking meters with, if my memory serves me well, 1 or 2 disabled bays. They were of course full. I have very limited mobility so for me it was a challenge. I had to be dropped at the closest point, thank goodness there was a bench there, and wait for husband to park up and come back for me. I would say it must have been a good 50 metres ( not good with measurements!) from drop off to centre entrance.
The centre is on ground level. The interview room I was in was on the ground floor. I would say the rooms were about 15-20 metres from waiting area.

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