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PIP Consultation Centre
Kent House
Station Road
TN23 1PP

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#4 joolijoo 2017-10-18 21:10
I recently had a PIP assessment here. got dropped off by taxi at the kerb in front, it was roughly 20 meters from kerb to the door, no steps unless you come up from adjacent tannery lane. inside reception and waiting area on ground floor and quite small. There was a disabled toilet (the only toilet) in the waiting room but on that day it was out of order. The receptionist offered to walk me through to separate department in rear where the only other toilet was situated, I estimated this to be about 28 meters from the reception, with no steps. The assessment room was on the same (ground) level and was about 15 meters from the waiting area/reception, but other rooms were further down the corridor. In the assessment room there were two padded chairs with arms, the room had air con and no window. Outside the front entrance, there was a wooden structure (may be temporary) and two small walls low enough to perch on while we waited for the taxi.
#3 Michelle 2016-02-29 15:09
I can confirm that Kent House is on the ring road. I parked behind the bowling alley, in a car park that is up a slope to the main road. Please note that the car park in Tannery Lane is at the bottom of a steep hill and I wouldn't recommend this if you have any mobility issues.

The assessment centre has seats at reception and if someone comes with you they have to sign in. About half the seats in the waiting area have arm rests, and the chairs are padded. I was waiting about 15-20 minutes.

The receptionist was welcoming and helpful. A water machine is also available, as is a toilet. My assessment was held on the ground floor, in a room quite close to the waiting area. Hope this is helpful.
#2 Mr Booze 2016-02-01 06:13
Sorry, I have to totally disagree with Anna. Kent House is not located within the shopping centre, as it is on the ring road around the town centre. There is a car park, with 18 disabled bays, 150 yards from Kent House. Kent House is totally surrounded by double yellow lines, with no drop off points. So to be totally legal you have to use the car park and struggle to Kent House. Please allow ample time for this. Kent House is situated on the corner of a very busy road, which is not easy to cross. I went on the Sunday prior to my assessment and planned out my route, being prepared, I found getting to the assessment on a busy Monday morning far less daunting. Lastly, my and two other assessments at the same time were conducted on the ground floor.
#1 Anna 2016-01-13 13:47
Kent House is within the shopping centre. There is a huge amount of road works being done to rejig the road layout and a bizarre system where noone has dominant rights over the road - I wouldn't recommend it for nervous drivers. Once there we were unable to find disability parking nearby though when we came out we found there was disability parking in a pedestrianised part of the road. Very poorly signed though.
Once inside you have to travel to the first floor for assessment or appeal by lift or stairs.
Staff were very welcoming on reception and ensured we were aware of toilets and encouraged us to get (free) water.

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