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TTN Clinic
Ground Floor
Queen Charlotte Street

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#9 Robert wilkins 2018-05-27 15:52
I to had my second acessment here due to a change in circumstances. Arrived by taxi £60 fair, difficulty India building, heavy doors to reception not user friendly on crutches. Disability toilet on ground floor used by other staff in the building not employed by Atos. Acessment on second floor escorted to lift waited less than five minutes for acessor, acessment lasted about 50 minutes, was escorted to,the lift by acessor and out of the building by the receptionist, al in all a good exspearance and the result I had expected.
#8 K. Flood 2018-05-10 16:50
I've literally just got back from there after an assessment..... I think that people with mh issues get assessed on the ground floor while people with sticks and obvious physical issues have to go to the first floor. There is a lift but it's quite a walk to the waiting room. No one in the ground floor had mobility issues and the assessment rooms were a couple of steps to the waiting room.
#7 Blue 2017-04-19 12:42
I attended my PIP assessment last week accompanied by my husband.We arrived by taxi and had done a google search so knew which building to look out for and that it was opposite the one stop shop. Parking in the NCP carpark on Queen Charlotte Street is not good no lifts and very poor pedestrian access from one level to another. My husband found the buzzer we needed to enter the building and negotiated the heavy glass doors or I wouldn't have been able to get in the building. It wasn't clear where to go once we were in the building. A single accessible toilet on ground floor with step in shower cubicle. No running water to wash hands!! We reported to receptionist and were told to wait on seating which was very uncomfortable and totally unsuitable for me. We could hear and see into the assessment room of an ongoing assessment!! I asked to use the toilet and found that the automatic door button did not open the door so I asked the receptionist who informed me that she hadn't switched them on today!! I was about to ask her why and if she could switch them on now, when my husband jumped up and opened the door for me. Hoping the receptionist had realised her mistake I tried the green button on returning to the reception area but it still was not on. Fortunately someone opened the door and I was able to get back in. After waiting 15 minutes my husband asked the receptionist why the delay and she informed him to go up to level 3 in the lift and wait up there to be called. My husband operated the lift etc. There was no receptionist on level 3 so we waited in the waiting area. Again rubbish chairs, able to hear another assessment going on, kept waiting. I was so uncomfortable I sat in one of the open assessment rooms on the adjustable office chair. Finally we were called in for the assessment which took nearly two hours. The assessor went through every question on the form. They wanted it in "my own words" despite all the information I had included on the form.
#6 zoebuggy 2017-01-20 17:00
Not slept for 40 hours due to my PIP cross examination today, so memory a bit shaky.

For a building on a short street it is quite hard to find. Its the partly fading blue and yellow shody 70's office block close to the junction with King Street, close to the Old Duke Pub(famous for its Jazz). Opposite the equally shody MalagoMedical Surgery and the One Stop shop.

It is the Top buzzer. Double fairly stiff glass doors, leaving you have to press green buttons which are not that close to the doors.

Reception & Interview rooms on ground floor, interview rooms also on 3rd floor. The waiting room is small and thin (5 basic chairs), not much space if any for a wheel chair. A lift was mentioned. Disabled toilet on ground floor with um err shower. Tap was broken.

Went by taxi. The is a small NCP multi-storey carpark 100m?? (maybe 200) away on the other end of the street, no idea how busy it is. Double Yellow lines outside building which has no parking spaces of its own. Queen Charlotte is part of a One Way system.

To be honest It is much better than Flowers Hill in Bristol, at least here you are not in the middle of no where. I got there an hour early, so I asked to be dropped off early at one of the many cafes in the area to fill in time, have my missing breakfast & build up courage.
#5 sheilah 2016-01-27 14:10
continued 2
Friend needed the loo urgently in the middle of the interview. We were very concerned to find that the only loo was on the ground floor. Receptionist had to take friend, who could not find her way there. Some training needed in how to assist visually- impaired people. Friend had long wait for lift and was very distressed by this, as she was desperate to use the loo. It is very poor that there is no ladies loo on each floor and no accessible loo on each floor. We were given no assistance on the way out and I bruised myself a lot, trying to keep doors open for my scooter to go through and bashed it too. and struggled to find the way, which was not signposted for sighted people, let alone those with visual impairments.

I had had to transfer to a chair as I knew that the meeting would be long. The chair supplied caused me a lot of hip pain, as the seat sloped backwards, instead of enabling one to keep joints at a right angle, or slightly dropped. I was in agony by the end of the interview and showed the assessor why the chairs are not good and that wedge cushions are needed for people with bad hips, backs etc.
Interview took 3 hours, but no refreshments were offered.
#4 sheilah 2016-01-27 14:08
[]]continued][] I have lots of disabilities myself.. My friend could not find her way in herself, as there were no signs suitable for people with visual impairments. She could not find the button to open the door and would have been very vulnerable in that side street alone. Someone else visiting the building helped us to get in, as the doors were too heavy and narrow re scooter entry. The reception was through two more impossible doors, with a very small area to get into.
We had to go upstairs. Neither of us can climb stairs and the lift was very badly designed. Usually small lifts are longer as one goes in, but this one was not and I had to try to steer in sideways-very difficult and stairs too close for comfort on exit too.
The upstairs receptionist said that wheelchairs are not allowed upstairs. It was by chance that I had my luggie, rather than my wheelchair that day and DWP had been told of need for wheelchair accessible premises.. Having premises which are not accessible is ridiculous.-whe elchairs are seen as a health and safety risk in the event of a fire, so why book appointments in unsuitable premises/

Lighting completely unsuitable for someone with photosensitivit y, so had to conduct interview with no lights on-completely lacking in adjustability.
#3 sheilah 2016-01-27 14:06
Clinic is in a back street in what felt like a not-very-nice area. We felt vulnerable there.I drove a friend, who has severe visual impairments to her DLA to PIP ASSESSMENT. I am severely disabled myself, with lots of pain and joint problems. There is a nasty one-way system to negotiate and it leads one to a cobbled road on Welsh Back. This was absolutely excruciating to drive along.
Had we travelled by public transport, the pavement on the main road nearby is lethal for some disabled people as it had a cycle path in the middle of it and lots of changes of paving etc-very confusing.
It was impossible to tell from the street that we had reached the clinic as it is in a tower block with no easily seen identifying name visible,just QC30. i parked close by , as blue badge users can park for free in on-street parking, but there was no dropped kerb, so I ended up having to lift my luggie up onto the pavement.
#2 Sandra Broadbent 2016-01-13 18:48
The assessment was held at the Awareness Centre in the middle of Axminster. I had to drop my husband off at the door and then go to park and return to pick him up later as there is no disabled parking. Even dropping him off was uncomfortable as the street is very busy and narrow. The nearest car park is at least a couple of hundred yards away although there are disabled parking spaces.
There were a couple of steps into the centre with a handrail and I remember the doorway being quite narrow.
Once we were inside we were offered refreshments and waited in the reception room. Toilets were available on the ground floor.
The meeting was on the ground floor and the room was spacious. The meeting room was opposite the reception room.
I am not able to comment on public transport as I do not know the town well enough.
#1 ever hoping 2016-01-13 12:56
I Was Taken from my home by taxi to the front door of the building due being unable to use public transport. Parking was a fair distance away if you had to walk. My appointment was on the ground floor and the disabled toilet was excellent.

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