TTN Clinic
Ground Floor
QC30
Queen Charlotte Street
Bristol
BS1 4HJ
Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can.
Things like:
- Distance to nearest bus stop or rail station.
- Nearest parking, any disabled parking.
- Distance to walk if you’re dropped as close to the door as possible.
- Wheelchair access.
- Toilets, including disabled toilets.
- Ground floor or first floor.
- Lift available.
- Anything else you think might be helpful.
Please don’t comment on the staff though – we won’t be able to publish your comments if you do.
Comments
For a building on a short street it is quite hard to find. Its the partly fading blue and yellow shody 70's office block close to the junction with King Street, close to the Old Duke Pub(famous for its Jazz). Opposite the equally shody MalagoMedical Surgery and the One Stop shop.
It is the Top buzzer. Double fairly stiff glass doors, leaving you have to press green buttons which are not that close to the doors.
Reception & Interview rooms on ground floor, interview rooms also on 3rd floor. The waiting room is small and thin (5 basic chairs), not much space if any for a wheel chair. A lift was mentioned. Disabled toilet on ground floor with um err shower. Tap was broken.
Went by taxi. The is a small NCP multi-storey carpark 100m?? (maybe 200) away on the other end of the street, no idea how busy it is. Double Yellow lines outside building which has no parking spaces of its own. Queen Charlotte is part of a One Way system.
To be honest It is much better than Flowers Hill in Bristol, at least here you are not in the middle of no where. I got there an hour early, so I asked to be dropped off early at one of the many cafes in the area to fill in time, have my missing breakfast & build up courage.
Friend needed the loo urgently in the middle of the interview. We were very concerned to find that the only loo was on the ground floor. Receptionist had to take friend, who could not find her way there. Some training needed in how to assist visually- impaired people. Friend had long wait for lift and was very distressed by this, as she was desperate to use the loo. It is very poor that there is no ladies loo on each floor and no accessible loo on each floor. We were given no assistance on the way out and I bruised myself a lot, trying to keep doors open for my scooter to go through and bashed it too. and struggled to find the way, which was not signposted for sighted people, let alone those with visual impairments.
I had had to transfer to a chair as I knew that the meeting would be long. The chair supplied caused me a lot of hip pain, as the seat sloped backwards, instead of enabling one to keep joints at a right angle, or slightly dropped. I was in agony by the end of the interview and showed the assessor why the chairs are not good and that wedge cushions are needed for people with bad hips, backs etc.
Interview took 3 hours, but no refreshments were offered.
We had to go upstairs. Neither of us can climb stairs and the lift was very badly designed. Usually small lifts are longer as one goes in, but this one was not and I had to try to steer in sideways-very difficult and stairs too close for comfort on exit too.
The upstairs receptionist said that wheelchairs are not allowed upstairs. It was by chance that I had my luggie, rather than my wheelchair that day and DWP had been told of need for wheelchair accessible premises.. Having premises which are not accessible is ridiculous.-whe elchairs are seen as a health and safety risk in the event of a fire, so why book appointments in unsuitable premises/
Lighting completely unsuitable for someone with photosensitivit y, so had to conduct interview with no lights on-completely lacking in adjustability.
Had we travelled by public transport, the pavement on the main road nearby is lethal for some disabled people as it had a cycle path in the middle of it and lots of changes of paving etc-very confusing.
It was impossible to tell from the street that we had reached the clinic as it is in a tower block with no easily seen identifying name visible,just QC30. i parked close by , as blue badge users can park for free in on-street parking, but there was no dropped kerb, so I ended up having to lift my luggie up onto the pavement.
There were a couple of steps into the centre with a handrail and I remember the doorway being quite narrow.
Once we were inside we were offered refreshments and waited in the reception room. Toilets were available on the ground floor.
The meeting was on the ground floor and the room was spacious. The meeting room was opposite the reception room.
I am not able to comment on public transport as I do not know the town well enough.