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Plymouth - William Prance Road

Details
Category: South West England Atos

Physioworld Rhin House
Plymouth IMT Park
24 William Prance Road
Plymouth
PL6 5WR

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.

Comments  

#3 Victoria Bannerman 2017-03-31 12:50
Victoria 31.03.17. I went for my assessment this morning. As I had been warned about parking etc and there are a lot of roadworks I booked taxis both ways. This is essential at the moment as it is very difficult to get to. I buzzed and the door was opened. However it is so heavy I could not open it. Fortunately someone else arrived and managed to open it for me. Then I went to the next door through to the assessment office. This one i was totally unable to open and I was now trapped between two heavy doors that I could not open and there was no one to help. After ten minutes I started banging on the door and eventually the receptionist came and opened the door and let me in. By this time I was shaking and had to sit down immediately as my legs were trembling. Do they turn you down if you manage to get in un-aided? Also the toilets were back through the heavy door so very difficult to get to. Do not go to this place unless you take someone very strong and fit with you. The chairs are very uncomfortable and have no arms so it is really difficult to get up.
#2 gillbt 2016-02-26 19:56
Yes it will be a long walk from the main road, but it is easy to view and find as long as you keep to directions. I was not able to park outside directly, but there is a lot of parking space, but you have to be careful,, as some parking spaces are designated to others. The doors are extremely stiff. I had difficulty also in opening the doors. I could not get in the main door, I buzzed and supposedly let in, but was not told which way to open the door. I had to buzz again and was told to pull. I found the receptionist very aloof and unfriendly, considering it is a very nervous experience, a smile costs nothing! I arrived 15 minutes early, and waited around 10 minutes past my appointment time. Waiting area left on going inside the front door, but also a very stiff door on getting in there, so really hard for those in wheelchairs.
#1 Anna Farish 2016-02-11 22:13
Buses run locally - but there will be a considerable walk to find the office within an office industrial estate.
I was able to park right beside entrance - 10 feet away in a disabled bay.
Doors are stiff (new building??) - will cause issues if in a wheelchair.
Office I went to was ground floor, toilets were available (not used so cannot comment)
Cold water bottle vending in waiting room. Seats totally uncomfortable. Arrived 10 mins before appt - kept waiting 25 mins after time due. No apology offered.

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