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PIP Consultation Centre
Princess Court
23 Princess Street

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#3 Barbara 2019-07-05 12:54
This PIP assessment centre is inaccessible to anyone with mobility problems who isn't in a wheelchair. The choice of entry is 13 steps or 60 metres walking to the flat entrance, from nearest drop off point.
+1 #2 Kevin McLeish 2017-01-18 15:23
I agree with the above.
My PIP assessment was at Princess Street Plymouth. My Enhanced Mobility was downgraded to Standard, because I was able to attend!
I have sent a Letter of complaint, about the Venue and also about the
HP's behavior, and have today received a letter from Thomas Dunn, the PIP Client Relations Officer.He said there is a Lift into the Building, which I could have had access to if I had voiced my concerns. (to who?) They will ammend activities 1-4-6-12.
I await the outcome.
+1 #1 PlymouthMel 2016-05-09 23:14
Directions give entrance as being on Princess Street - this is a flight of steps that are difficult for anyone with walking problems to navigate. There IS a front entrance on Notte Street but you cannot be dropped off by car here as there are railings between the road and pavement. So, the choice is, tackle the steps or use a wheelchair to get to the front of the building. It is well over 200metres walking distance from drop off point to main entrance.

Car parking is limited (on Princess Street) and other nearest is either the car park at the back of the old Civic Centre or the Theatre Royal, so you need to get from them first - adding at least another 500 metres.

If entering from Notte Street, everything is on the level and the ATOS assessment centre offices are on the ground floor. However, there are a series of heavy doors to negotiate before getting to reception and further corridors to the various assessment rooms.

My advice is to use a wheelchair if you have any difficulties in walking.

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