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Mulberry Health
18 Gladstone Street
DN21 2LY

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


+1 #2 Jane Birkby 2016-05-09 23:35
Husband drove me. No disabled parking, but managed to park in bay across the road, 10 yds to doorway with slight lip, had to take care stepping through. Requested toilet as soon as arrived, was offered one upstairs (unsuitable) and also one on ground floor, but had to wait a few minutes to be able to use it, because of having to access it through a physio room which was in use initially. Chairs in reception not so easy to get out of.. The 20 yd walk to the assessment room through narrow corridor with no support rails had an uneven floor surface, requiring care because of my neurological condition. All on ground floor, and exited by a different side door with a lip, which I had to be careful with.
#1 Ricky 2016-01-27 15:58
The nearest bus stop is over 200 yards away,the nearest railway station is 1.3 miles away. There is on-street parking opposite but you would have to walk across the road and then another five yards to the entrance. There is no specific disabled parking. The nearest public carpark is 250 yards away.There is room for 2 cars directly in front of the building, then a 5 yards walk to the entrance but you can rarely get parked there. There is a slight step at the doorway that you have to step over and down to get in, difficult if you are in a wheelchair. It is based in a big old house that is primarily used as a physiotherapist s. ATOS use of one the rooms for the assessments. The waiting room is also the reception and the chairs are very low buckets style armchairs that are not good to get in or out of. The distance between the waiting room and the room used for assessments is approximately 20 yards with no hand rails and again a slight step through one doorway. The corridor is quite narrow. Overall I would say the building is not at all wheelchair friendly. I never actually saw any toilets or signs for toilets. The sign for ATOS on the outside of the building is small so you are likely to miss it because the main use of the building is a private physiotherapy practice.

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