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Highlands Health Centre
Lothian Way
North Bransholme
Kingston Upon Hull

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#4 Wilfred Gibson 2016-02-12 11:04
I was seen at Stanley street for my esa claim. This was ideal for my ailments. Are atos not using same venue for pip claims. If not way not. And what is criteria for home visits. No way can I walk far with my ailments. I refuse to use wheelchair yet, but I do use a stick for short distances around the house
-1 #3 BillyDurrant 2016-01-28 11:53
As a Welfare Rights Worker I have attended Dean Clough assessment centre on a number of occasions with clients. It is not the easiest place to get to. The train and bus stations are about 1/2 mile away. It is not obvious where you need to get off a connecting bus due to its size. Dean Clough is a large, sprawling complex with multiple businesses spread over the site. It is not obvious where the assessment centre is. Once in the complex there is limited disabled parking close to the (unsigned) entrance but the main parking area is quite a distance away, depending on availability at least 200m from reception. You then walk down a corridor and several steps down to reception (a stair lift is available if you can work out how to use it). Receptionists friendly and helpful, no water available, toilets around somewhere but you will need to ask. Then comes a lengthy walk (at least 50m) including several steps to the assessment room. A route without steps is possible but it considerably increases the distance - one client with COPD took 15 mins to get there and had numerous coughing fits before he could make it. Another with neuropathy tells me that when he was struggling with the steps he was told by the HCP to 'stop putting it on'. If you are lucky it is possible to take a more direct route from the entrance to the assessment room that avoids going to reception at all. But you won't know this unless you are lucky enough to have a companion who can go down to reception on your behalf and ask for you. Guess what? I have done a number of appeals where the reason given for refusal of the mobility component was that the client made it from reception to the assessment room. Don't go and your PIP is refused for non attendance, do go and it is refused because you managed to get there! About sums up the PIP process.
#2 marst 2016-01-27 13:05
The first appointment I was given was for Bridlington Hospital which is.24 miles from my home. I rang and changed this to Highlands Centre in Hull which is 8 miles from my home. This made a big difference. I needed a carer to push my wheelchair and this costs £10.00 an hour and I needed yo get a taxi - there was no other way for me to travel.

The taxi could park near to the front door because there was a disabled parking place free. Once onside the building it was a very long walk to the assessment room and I could not possibly have walked there.

The letter had told me to bring all aids that I use. This was impossible -I would. have needed a van and three more people to carry them! I took photographs and receipts but the assessor did not want to look at them.

On my form I had said that I need help to prepare food. I do. I can no longer peel, chop,open packs or bottles. When the result came I was denied help for this because the assessor had seen me remove a form from a plastic folder. The form had not needed peeling or chopping! I find it hard to see how the two activities canbe compared
#1 Mrs HL 2016-01-27 12:56
Parking for disabled close to entrance but then be prepared for a long long long trek. I walk with a walker and was in tears of agony by the time I was seen, partly from the long walk and partly from 30 minute delay as woman late! I could barely walk from waiting area to consulting room. All on ground floor. Toilets close to entrance. Suggest get wheelchair from entrance to waiting area. Bus stop near but as site is large it is a long walk to entrance from bus stop. There are seats halfway between entrance and waiting room. For type of applicants attending the Centre is unsuitable.

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