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Ground Floor
127 Hagley Road
B16 8LD

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.



#10 Bud 2019-11-26 15:22
Quoting Bud:
Is Hagley Road & The 5 Ways the same one?

I'll answer my own question here, it isn't the same place.

You can park right outside, or get a taxi to drop you off.

There's security on the front desk, one mans it, the other takes you through to the next door where there's 2 girls who ask your name & if you have ID. You then take a seat & wait to be called in.

It's not a very big place, it seemed empty when we were there. I only saw one assessor, & there was just one other couple waiting for their assessment. No masses of people like at other centres.

Security said that the place was due to be demolished & would close by June 2020. They would be opening another centre up just over the road. He offered to call us a taxi, which was brilliant!

There's 2 ways in & out of the building. There's a disabled toilet. Comfy seats, & little tables with hand sanitiser, & tissues on them.
#9 Bud 2019-11-21 12:24
Is Hagley Road & The 5 Ways the same one?
#8 PATRICK KELLY 2019-04-24 17:52
After 5 years on Pip I'm being asked to go to hagley road assessment centre first assessment was a home visit last was just a telephone call there refusing me a home visit said that i would have to attend even though I have severe mobility needs and looking at description on here i don't know if I can make it through these obstacles they don't even send you a letter just a text so you've got no time to gather medical evidence even though they been given access to you're medical records ANY IDEA'S
#7 rusi8689 2018-11-21 12:49
Have had a reminder letter but haven't received t he original letter. Can u ask fir a recorded assessment?
#6 Murray 2018-04-01 10:18
I phoned up and asked to change. They said the appointment had been made by the "system". They were happy to change it to the Hagley Road site, but I was told this would count as the 1cancellation I was allowed.
+1 #5 Von 2017-07-15 09:40
Hi, Dribble, This centre is run by Capita and I am afraid I had a bad experience there. The centre itself is ok with disabled toilets etc and you can enter the centre ok. It has lifts to go up to the floor you need as this building is occupied by different companies.
There are people on the desk as you enter the building to tell you where you need to be.
The examiner I had was cold and unfeeling running through the questions and I thought I wasnt allowed to explain things in more detail.
When I had my result I had my mobility reduced. I asked for a reconsideration but again I was turned down.
I have now got to go to appeal and I am still waiting for a date to attend.
I had a male trainee in with me and I felt uncomfortable in answering some personal questions but agreed to him being there because I didn't want it to go against me. Which it did anyway so I wish I had refused now. I hope it all goes well and all I can say is give them as much info as you can even if it takes a long time and make sure they are aware of how your condition affects you day to day. good luck.
#4 Dribble 2017-07-14 13:48
Quoting Von:
I have to go to Newhall Street in the centre of Birmingham on Friday the 18th Nov. This centre is not listed.

Hi. I'm going their in a weeks time , can you kindly tell me how you got on?+ steps,room seats toilet etc, be incredibly invaluable to me if you can help, hope you got your award by the way, I know it's an old post. Please help, many thanks Dribble
#3 patrick lynock 2017-01-21 13:15
does anyone know what seats they use there in the assesment room i need a seat thats not low and that has arm rests or should i sit in the wheelchair that i use
#2 Von 2016-11-14 16:28
I have to go to Newhall Street in the centre of Birmingham on Friday the 18th Nov. This centre is not listed.
+6 #1 rAce 2016-02-10 12:25
Arrived by taxi but the nearest bus stop was over 20mtrs from the entrance to the car park
The distance from the road/Car park entrance to the doors was over 500mtrs
I was dropped as close to the door as possible however this was still about 10mtrs away and you either had to walk around to a slope about 40mtrs away or climb up a large step/wall to get to the door quicker
Once inside you has to walk anoth 10mtrs to the reception desk then walk back 10mtrs to the seating by the front doors and wait for an assessor
There are lifts in the building however my assessment was to be carried out on the ground floor
Once called in there was a long corridor abd a walk of about 60mtrs through automatic doors to the next reception and seating area
Depending on the room you are called into there is either a 5mtr walk to the room door (as in my case) or another 20mtr walk to other rooms
Once at the room door you had to walk another 10mtrs around the desk, past the assessor a seat to face the door
I did not use the toilets as they were too far after all the walking id already done so I held it
Without the patience and support (literally) of my companion I would never have been able to negotiate this and the questions specifically ask how you managed with the distances involved

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