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51 Lower Hall Lane

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#6 Tubbyrincewind 2017-03-01 14:27
When I attended Walsall there was no lift, this was around 18 months ago so I suppose it is possible one has been installed but I have my doubts.
#5 Chris 2017-03-01 13:30
I have an appointment for an assessment next week at the Walsall assessment centre & as a result of the very helpful information provided by members who have been to Walsall relating to stairs I have phoned Capita to request that my assessment is conducted in a downstairs room.
I have been told (by the Capita employee that I spoke to) that all of their assessment centres have lifts so there should not be a problem when I attend the assessment.
Could someone please tell me if this is true & if there is someone out there who has actually used the lift at Walsall I would be reassured to know.
+1 #4 chevvy64 2016-03-19 15:10
If you Google earth map the centre it's less than 9 metres to the door if dropped outside and scale can be applied to inside ....There is a scale to show this print off if needed as DWP reconsideration reckon it's 45 metres to downstairs assessment room
+1 #3 grista 2016-02-26 16:22
distance from rail station is about half a mile from bus stop 800 yards + dropped close to door about 9mtrs to door. ground and 1st floor assessment rooms no lift. small waiting room most people told they would be upstairs if you don't tell them you can't do stairs you will struggle. assessment rooms chairs and desk about 6mtrs distance from door.
+1 #2 cossack 2016-02-10 13:45
Was accompanied by my husband so is help made things easier. Disabled parking outside but limited spaces. Ramp outside but the surface itself I found to be very uneven and was scary to use on my electric 'go chair'. Front door has a bell/button at waist level height and opens electronically I think but I was behind my husband who was doing all the stuff needed for entry so check out what others say. Was interviewed in a downstairs room, but don't think they do have a lift for two incidences we witnessed while waiting to be called through - one lady was coming down the stairs on her bum to get down, and one guy who was called trough and was told he was going upstairs refused and simply said " I don't do stairs " with no explanation given as to why not !!! In both cases if a lift was available, surely they would have been offered the opportunity of using it (?). Didn't see a disabled toilet, but doesn't mean they don't have one. Others might be able to advise. Small waiting room which was packed both when we arrived and left. Friendly receptionist. Water available if needed.
+1 #1 Tubbyrincewind 2016-02-10 13:23
Footpath/ramp difficult to use with a wheelchair due to design/construction.

Assessment rooms are on both ground and first floors with a very steep staircase and no lift.

There are some disabled parking bays on the road opposite the assessment centre.

Very small waiting room.

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