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Charles House

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#5 Lynn Morris 2016-10-26 14:49
I had my assessment here about a month ago, the place is so inacseible you are set up to fail straight away. There is no parking so I parked round the corner with my blue badge, it then took me several minutes to walk to the front door down a very steep ramp.You have to press a button to gain access, after waiting for what seemed like about 5 minutes no one had opened the door for me. By which point I was in severe discomfort and could hardly suppport myself on my crutchess that I use to walk, someone who had been outside smoking finally came down the ramp and swiped their card to get inside and I followed them in. Once inside you have to get into the Capita reception area, again by pressing a button on a door and a speaker system to talk to whoever is inside. I did this several times along with another couple waiting for an appointment. Finally someone opened the door to ask why we were there. There was nowhere to sit whilst waiting for reception to answer you. By this point you've already failed the walking assessment! I lost my higher rate mobility allowance which I have recieved since 1994, but I have asked for a mandatory reconsideration . Good luck to anyone who has to go to this building for their medical assessment.
+1 #4 Rebecca 2016-06-05 16:21
Had my assessment here last week and was appalled at how difficult it was to get in to the actual office !
I do not drive, I cannot because of my conditions and travelling causes me increased pain. It is this reason that I am not able to have a wheelchair.
So, having been dropped outside in the street by my father, my mother and I made our way down the incredibly large and high steps. These were the lesser of the two evils as the ramp is further from the door, ergo more walking to the entrance, and I cannot physically walk up or down ramps ! I am actually unable to put weight onto one leg, so I use a stick and the help of another person to walk...you can imagine how awkward and painful this actually was for me and I am sure I am not the only person who has had acute difficulty with this.
I did have an assessment on the lower floor, so no need of lifts or further walking once finally in the centre.
But, on leaving, there was a gentleman in a wheelchair who was with a lady and they were having a " discussion " about a ticket they had been given for parking outside on the yellow lines. Apparently, they had been told to park there, but had still been ticketed.
The lady went over to the Ingeus staff and they told her no-one gets ticketed and to appeal, but if that is true, who knows ? And how lucky they will be at appealing is anyone's guess.
So, please be aware of this and the difficulties at this centre.
Quite frankly, a business would not be allowed to function in this way, so how they get away with it is baffling.
#3 Neil Pennell 2016-02-23 16:12
Had assessment today , interview on 3rd floor taken up in lift and down after interview . Taxi both ways over £70.00 had to wait outside for return taxi because of parking. The rump is steep was out of breath after walking back up to go home.
#2 jackie wilson 2016-02-15 17:02
My assessment was on the ground floor. There is a ramp to go down but no parking close. We parked round the corner and I had to stop quite a few times to get there. After 10 years of high rate mobility I had it took it off me even though I have more things wrong now. I appealed and won.
#1 Pete66 2016-02-10 12:14
Recently had my face-to-face assessment (still waiting for result). Has a ramp and electric door for entry ,my assessment on 2nd floor but have lift.Biggest complaint is parking, I was told by Capita (when I phoned) that I could park outside with Blue Badge, NOT true it is double yellow lines with kerb markings as well, Nearest car park is further along road in bays ,guessing distance of about 70 metres

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