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Ground Floor
Frigate House
Quay West
Quay Parade

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.



#7 Samantha craig 2017-06-05 00:03
Absolute liars,just had my decision letter back and scored zero on everything the assessment took just over 20minutes all she was doing was typing on her laptop,medical professionals getting paid to lie that's all,beware of them.
#6 AJay 2017-01-04 14:35
Have to go here week after next. Even though I live in carmarthen and atmosphere provide service there, just a mile or so away from home. The letter came with time of 08.10 phoned and explained could not do that time due to personal needs and travel, given appointment for 13.30 few days later but told I had had my one change chance and if I didn't come they would close some file and send back to dwp. Do not like the attitude at all especially as circumstances bad in family at the moment and it was just before Christmas and I had just had a colonography to add to the mix. I am now back under mh crisis team not only due to the appointment but the undertones didn't help.
#5 CMTUK 2016-08-16 09:06
Disabled parking approx 30 metres from door, on opposite side of side road. Two hour max stay, free, no return within 2 hours.

Letter said ground floor, but had a call on morning of assessment saying that it was 1st floor, approx 20 steps and their lift was out of order. Said they would try to get a downstairs room, but couldn't say for sure.
When arrived it all looked pretty bleak, thought we would have to cancel because I couldn't manage stairs. But a cancellation came in and ground floor assessment became available.
Apparently lift has been out of order for sometime, and can't be fixed for sometime.

There is no way to pickup or drop off at the rear door, due to barrier at car park, and one-way ramps at the exit. No seating outside, to wait for transport. Front access is on busy main road, bus lanes and busstop prohibits pickup and dropoff, and it's a good 10-15 metres or more to door. It might be possible to park there to drop off / pickup but a parking ticket might be on it's way.

Very stressful due to the lift situation.
#4 Vegasmania3 2016-06-16 10:18
did the above live in the Swansea area? is it normal for someone living in Swansea to get an appointment with capita in Cardiff?
#3 Chopper 2016-02-19 18:44
Dear Peter, Thank you very much for your reply to my message
#2 peter wales 2016-02-17 14:48
dear paul you can park next door in the toys ur us car park free for two hours 100 yds away from frigate house.
#1 Chopper 2016-02-11 11:06
Could someone also let us know the cost of parking please.

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