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Jump to current webinars list

Our new online webinars provide updates, information and tips on different welfare benefits. They are delivered live by our friendly and supportive staff and are designed to be informative and accessible, for you to take part and ask questions.

If you haven’t attended a webinar before it might seem confusing or daunting, so we hope the following instructions will make it easier.

How to register
Click on the link to the webinar you want to attend, fill in your first name and email address, and click ‘register now’.

All our upcoming webinars are listed on this page

Once you’ve registered
You will receive an email straight away with a link to view the webinar when it begins. You should also receive a reminder email 15 minutes before the webinar begins, but these do sometimes arrive late, so please don’t rely on it.

It is worth adding a link to your bookmarks or setting a reminder in your calendar if you are able to do this.

All our webinars are recorded, and we will email you a link to view the recording after.

How to join live
When the webinar is about to begin, all you need to do is click on the link you received in your registration or reminder email. This will take you to a webpage where you can watch the webinar.

Don’t forget to press the ‘play’ button to start the broadcast! If chat is turned on it’s easy to be distracted by the chat on the right hand side and not realise the webinar has begun.

If things go wrong
If you have problems seeing or hearing the webinar try pressing the ‘reconnect’ button at the top of the broadcast page.

If this doesn’t work, let us know via the chat panel, if it has been opened by our presenters. If there is a technical issue on our end, then other viewers will experience it too, and we will try to fix it.

How to watch the recording
Within 24 hours of the webinar finishing you should get an email with a link to watch the recording. Clicking on this link will take you to a webpage where you can watch the webinar.

FAQs

Who can join?
We currently deliver two kinds of webinar. Some are for claimants and carers and others are for professionals like support workers, welfare rights advisers and other workers. It will state clearly in the name of the webinar who it is for.

Our webinars for ‘claimants and carers’ are open to everybody. They are aimed at people who are on benefits and those who care for them. However, anybody who wants to find out more about benefits is welcome to join.

These webinars are designed to be friendly, accessible and informative for everyone.

Will I be visible?
No. Our webinars are set up so that only the presenters are visible. You will not be asked to turn on your webcam or microphone.

However, you will be able to type messages in to the chat panel. If you do, the presenters and other viewers will be able to see what you’ve written.

Is it anonymous?
Only your first name and email address will be sent to Benefits and Work when you register. You do not have to use your real name if you don’t want to.

If you type messages in the chat panel during the webinar, the presenters and other viewers will be able to see what you have written. The name that you provided will be displayed next to your message, but not your email address.

We ask that you do not to provide any information in the chat panel about anybody else that could be used to identify them.

Do I have to participate?
No. You do not have to participate if you don’t want to. You can simply watch the webinar live and only need to write in the chat panel if you’d like to ask questions or offer comments.

There will be other opportunities to participate if you want to, including live polls, and a survey at registration for you to ask questions in advance.

Will I be able to ask questions?
You will be able to ask questions at certain points during the webinar. We will prioritise questions that are directly about the content we are presenting. For example, if you didn’t understand something we said and you want us to clarify it.

We will also try to answer more general questions about the subject of the presentation, such as questions about the rules and procedures for the benefits we are discussing.

Unfortunately, we cannot answer specific questions about your benefit claim as we could only do this if we had all the details of your case, otherwise we could risk advising you wrongly. This would take much longer than the time we have in a webinar, and would compromise your privacy. For advice on specific questions about your benefit claim you need to contact an advice agency if at all possible.

Can I watch the replay if I miss the live broadcast?
Yes you can. You will automatically be sent a replay link by email within one day.

Can I give feedback?
Yes please! We always share a survey at the end of the webinar for you to complete. We really value your feedback as it can help us improve our webinars.

If you have any more queries please email us at tech@benefitsandwork.co.uk

 Current webinars

Claiming the PIP mobility component on mental health grounds 2pm on 20 July, 2020

Benefits and Work is running a free, members only, 2 hour webinar on ‘Claiming the PIP mobility component on mental health grounds’.

The webinar is at 2pm on 20 July, 2020.

It is suitable both for beginners and those who have some knowledge of the PIP mobility component.

You will learn how to fill in the ‘Going out’ page in the PIP2 form on mental health grounds, so that you give the most accurate and persuasive evidence possible and increase the chances of getting the correct award.

The webinar will include information on legal definitions and current case law to help you give effective evidence.

It will also draw on details gathered in our recent survey of over 1,000 people who claimed, or tried to claim, PIP mobility component on mental health grounds.

If you have already completed the claim pack, you can use the same information to improve the evidence you provide at mandatory reconsideration or appeal stage.

You can sign up for the webinar on this page You will need to be logged in and a current subscriber to follow the link.

 

Benefits and coronavirus updates

We are running free, 40 minute live webinars on PIP Coronavirus changes. The webinars will cover changes to PIP as a result of the current emergency. They include information on:

  • New claims
  • Reviews
  • Changes of circumstances
  • Telephone assessments
  • Challenges and appeals

Claimants and carers PIP webinar, 2pm on Friday 29 May

This webinar is open to all claimants and carers. It runs for 45 minutes, followed by a 15 minute Q&A session. Watch the recording here 

 

Professionals PIP webinar, 2pm on Friday 5 June

This webinar is aimed at staff who offer support with PIP in the course of their work. It runs for 45 minutes, followed by a 15 minute Q&A session. Registrations will only be accepted if you register using your work email address. You can post a question at the bottom of the registration page, though we can't guarantee to answer them all. The content is the same as the claimants and carers webinar, but the questions answered may be different.  You can watch a recording of the webinar here

 

 

Last updated 28 July 

The changes to benefits being made as a result of coronavirus are piecemeal and rapidly changing. Please check back to this page regularly for the latest updates. 

There is also a Benefits and Work members Coronavirus forum where you can post queries or information.

Unless stated otherwise these changes apply if you have been diagnosed with coronavirus or are self-isolating or caring for a child who has been diagnosed with coronavirus or is self-isolating.

The changes apply whether you are making a new claim or there is a review of your benefit.

We have now updated those of our members guides that have been most affected by the recent changes.  

There is important information and advice about coronavirus on the NHS website and information about the government's response to the coronavirus outbreak on the Gov UK website.

If you aren’t able to get to the Post Office to collect your benefits it is possible in certain circumstances to have the cash sent to your home. You need to have a Post Office Card Account and be shielding so that you are not able to leave your home to collect your benefits. Further details are available here

Personal independence payment (PIP)

Employment and support allowance (ESA)

Universal credit (UC)

Attendance allowance (AA) and disability living allowance (DLA)

Statutory sick pay

Carers Allowance (CA)

FAQs

 

Personal Independence Payment (PIP)

There will be no face-to-face assessments for at least the next 3 months from 17 March  2020, until 17 June 2020. On July 6th 2020 the DWP announced that there will continue to be no face-to-face assessments for PIP.  The assessment provider that is due to carry out the assessment should contact you to tell you what will happen next. The assessment will either be a paper based one, or carried out over the phone.

If you are making a fresh claim no award will be made without an assessment.

From 24 March 2020 for 3 months, until 24 June  2020 no reviews will be carried out.  So, if your condition deteriorates and you think you are entitled to a higher rate of PIP it is very important that you request a review anyway to ensure you receive the maximum arrears when the situation returns to normal.

On June 3rd 2020 the Minister for Disabled People, Justin Tomlinson, announced in Parliament that if you request a review because your needs have increased it will be passed onto the assessment provider. There will still either be a paper or phone assessment.

On 23 April 2020 the DWP announced that if your ‘disability benefit’ is due to expire in the next 3 months, until 23 July 2020,  it will automatically be extended for 6 months.  Although  they did not define ‘disability benefit’ it is reasonable to assume they meant PIP, DLA and AA.

The time limit for returning the PIP2 form has been extended from a month to 90 days.  None the less it would  be best to return the form as soon as you can.

 

Employment and Support Allowance (ESA)

When you claim you will be entitled from the first day of sickness i.e. there are no waiting days.

From 17 March  2020 for at least the next 3 months there will be no face-to-face assessments, until 17 June 2020. On July 6th 2020 the DWP announced that there will continue to be no face-to-face assessments for ESA. The assessment provider that is due to carry out the assessment should contact you to tell you what will happen next. The assessment will either be a paper based one, or carried out over the phone.

From 24 March 2020 for 3 months until 24 June 2020 no reviews will be carried out for ESA. So, if your condition deteriorates and you in the Work Related Activity Group and think you should be in the Support Group it is very important that you request a review to ensure you receive the maximum arrears when the situation returns to normal. The Minister for Disabled People, Justin Tomlinson, announced in Parliament on June 3rd 2020 that in respect of new ESA claims, these will be passed onto the assessment provider. Any assessment will be either a paper or phone one. No information was provided in relation to a deterioration in your condition and any potential transfer to the Support Group. If this applies to you, request a review as soon as possible and if necessary, argue that it should be passed onto the assessment provider in the same way as for new claims.

When you claim you will be treated as having Limited Capability for Work (LCW), you will not have to submit fit notes or undergo a Work Capability Assessment (WCA).

 The DWP announced on July 24th 2020 that all new claims for ESA will have to submit a fit note, commonly known as a sick note, and that this provision will apply to all claims submitted since July 10th. For claims submitted prior to July 10th the DWP will write to you saying what date you need to provide a fit note from.

Universal Credit (UC)

If you are claiming on the grounds of sickness there will be no face-to-face assessments, for a period of 3 months until 17 June 2020. The statement issued by the DWP on July 6th 2020 regarding face-to-face assessments for PIP and ESA (see above), made no mention of UC sickness assessments. Common sense would suggest that this was an oversight on the part of the DWP, and that there won’t be any face-to-face assessments for UC for the time being. The assessment provider that is due to carry out the assessment should contact you to tell you what will happen next. The assessment will either be a paper based one, or carried out over the phone.

From 24 March 2020 reviews have been suspended for a period of 3 months until 24 June 2020, in line with the changes to ESA outlined above. The Minimum Income Floor will be suspended. This is a measure that only applies to some self-employed UC claimants.

You will not be required to attend the Jobcentre for any appointments, and in particular you will not be required to attend to begin your claim.

The DWP announced on April 16th 2020 that you can verify your identity using either::
https://www.gov.uk/government/news/universal-credit-claimants-to-verify-identity-through-government-gateway
or
https://www.gov.uk/government/publications/introducing-govuk-verify/introducing-govuk-verify

When you claim you will be treated as having LCW, you will not have to submit fit notes or undergo a WCA.

 

Attendance Allowance (AA) and Disability Living Allowance (DLA)

Face-to-face assessments have been suspended for a period of at least 3 months from 24 March 2020, until 24 June 2020. The statement by the DWP issued on July 6th 2020 regarding face-to-face assessments for PIP and ESA (see above) made no mention of AA or DLA assessments. Common sense would suggest that this was an oversight on the part of the DWP, and that won’t be any face-to-face assessments for AA and DLA for the time being.

From 16 April  2020 you will be entitled to SSP if you are at risk of Coronavirus as a result of an underlying health condition or you have been advised to follow shielding measures. This change is in addition to the one introduced on 13 March  2020 which treats you as entitled to SSP if you are self-isolating as a result of Coronavirus.

Statutory Sick Pay (SSP)

Some employees are entitled to this from their employer. Normally you cannot be paid for the first 4 days of sickness, known as ‘waiting days’. There will no longer be any waiting days.

From 16 April  2020 you will be entitled to SSP if you are at risk of Coronavirus as a result of an underlying health condition or you have been advised to follow shielding measures. This change is in addition to the one introduced on 13 March 2020 which treats you as entitled to SSP if you are self-isolating as a result of Coronavirus.

The DWP announced on 23 June 2020 that from 1 August 2020 you will no longer be automatically entitled to SSP if you are shielding. You may of course be entitled to SSP because you are too ill to return to work.

From 28 May 2020 you will also be treated as incapable of work for the purposes of SSP if you have had contact with a person who has been diagnosed with Coronavirus and you are having to self-isolate for 14 days.

 Carers allowance

Carers allowance will continue to be payable if there is a temporary break in providing care, due to either the carer or the person being cared for developing coronavirus or having to self-isolate because of coronavirus.

 FAQs

Below are some of the queries we have received on the forum or by email.  We have done our best to answer them, but bear in mind the situation is changing rapidly and it is worth checking this page regularly.

Assessments

Appeals

Debt recovery

DLA

ESA

UC

CA

Assessments

Q. I have a face-to-face assessment appointment do I need to attend?
A. From 17 March 2020 all face-to-face appointments in relation to sickness and disability benefits have been suspended. This will apply for at least the next 3 months, until 17 June 2020, and covers appointments for Personal Independence Payment, Employment and Support Allowance, Industrial Injuries Disablement Benefit, Disability Living Allowance, Attendance Allowance and Universal Credit.

 A further statement from the DWP dated July 6th 2020 stated that there will not be any face-to-face assessments for the time being, and that further information will be issued in due course.

It also covers verification appointments for Universal Credit if you are claiming on the grounds of sickness.

Q. I'm waiting on an appointment, will I get one?
A. The suspension of face-to-face assessments does not mean that your claim will not progress. It has never been the case in law that you are required to have a face-to-face assessment in relation to your claim. The health care provider who is responsible for carrying out assessments in your area will decide whether to carry out a paper or phone assessment. If they carry out a phone assessment, they must give you 7 days’ notice of when they are going to phone you.

Q. Several people have been told by the assessment providers when they phone them that there is no intention to do phone assessments?
A. This is incorrect. The statements from the Department for Work and Pensions make it absolutely clear that carrying out phone assessments is one possibility.

Q My PIP award ends in x months what happens then?
A. The beginning of the process of claiming again has not changed. You will be written to and invited to make a new claim. You should do this, and complete the claim form ‘How Your Disability Affects You’. The health care provider will then carry out either a paper assessment or a phone one.  It is very important that you keep to the time limits for claiming and returning the form.
Payment of your current award will continue until a new decision is made on your claim.

Q. How long do I have to return the ‘How My Disability Affects You’ form, commonly known as a PIP2?
A. A message on the PIP inquiry phone line as of today, 2 April 2020 , says the time limit for returning this has been extended from 4 weeks to 90 days. It says the 90 days starts from the date you received it. We think this should say 90 days from the date on the covering letter that came with it.

Q. I already have a PIP2 and have received a reminder letter saying I need to return it. What do I do?
A. The message says to ignore any reminder letters, you have 90 days from the date of the covering letter.

Q. I requested a review of my PIP in December 2019 before the process changed, and haven't heard anything. What will happen?
A. Your review will proceed as normal until PIP reach a stage of deciding whether to carry out an assessment. This cannot now be a face-to-face assessment, as there are no face-to-face assessments until at least June 17th 2020 and will either be done on the papers or a phone assessment.
Incidentally given the passage of time since you requested a review, you should chase up PIP.

Q. What do I need to provide for a paper assessment?
A. It is vitally important that you provide as much information as possible, as you will not have the opportunity to attend a face-to-face assessment. Examples of information you should think about including would be medical reports, care plans, statements from family and friends who know about your disability and how it affects you. Also details of changes in medication and treatment if this shows that your condition has worsened, or you have not responded positively to your previous medication or treatment.

Q. My condition has deteriorated and I think I am entitled to a higher rate of PIP. What should I do?
A. A review will not be carried out for at least 3 months starting on 24 March 2020. You should request a review now so that you are entitled to the maximum of arrears in due course when the situation returns to normal. It was announced to Parliament by the Minister for Disabled People on June 3rd 2020, that your review would be forwarded to the assessment provider.

Q. Can I be found Fit for Work (fail the Work Capability Assessment,) without having attended a face to face assessment?
A. Yes, the decision as to whether you are Fit for Work will be based on a paper or phone assessment. There is no requirement in law that says that the health care provider must carry out a face-to-face assessment, unless they are minded to award you 0 points, in which case they must carry out a face-to-face assessment.

Q. Will it take longer to assess claims if there are no face-to-face assessments?
A. No one knows what the impact will be. In theory if a significant number of paper assessments are carried out it could make the process quicker.

Q. What are the PIP phone numbers?
A. For new claims – 0800 917 2222, for everything else – 0800 121 4433.

Appeals

Q. What about appeals?
A. From 20 March 2020 for a period of at least 6 months all appeals will be dealt with initially on the papers if it is highly likely that the appeal will be decided in your favour. A provisional decision will be issued and if you and the DWP agree with it that will become the final decision. Otherwise a full hearing will take place which will be conducted either by phone or by video-link.

Debt Recovery

On July 6th 2020 the DWP stated that they are going to begin recovering overpayments again. You will be notified by letter when recovery is to begin and the amount to be recovered. If you are receiving Universal Credit you will be notified via a journal entry. The DWP say that if you are suffering ‘real financial hardship’ you can request a deferral by phoning Debt Management on 0800 916 0647.

DLA

Q. What happens to DLA awards if the procedure has not been carried out and my award is due to expire?
A. If you are migrating from DLA to PIP your DLA will carry on at its existing rate until a decision is made on your PIP claim.

If your DLA is due to expire and you have reclaimed DLA, in effect you are a child under 16 (18 in Scotland), then your DLA award will also continue to be paid at its existing rate.

Q. How long will these procedures last?
A. At present for at least 3 months from 17 March 2020, until 17 June 2020.

Q. I have an assessment for my child’s DLA. Will this go ahead?
A. There will be no fact-to-face assessments for a period of at least 3 months from 17 March 2020, until 17 June 2020. The health care provider will be in touch with you to arrange paper or telephone assessment.

ESA

Q. I want to claim Employment and Support Allowance (ESA). Do I have to send in a sick note?
A. If you have been diagnosed with coronavirus or are self-isolating, or are caring for a child who has been diagnosed or is self-isolating, you do not have to send in a sick note. You will be deemed to have Limited Capacity for Work, and will be paid ESA if you satisfy the other conditions for it.

The DWP announced on July 24th 2020 that all new claims for ESA will have to submit a fit note, and that this provision will apply to all claims submitted since July 10th. For claims submitted prior to July 10th the DWP will write saying from what date you need to provide a sick note from.

Q. I have claimed ESA, what will happen with my claim?
A. The Minister for Disabled People announced to Parliament on 3 June 2020 that your claim will be forwarded to the assessment provider in the normal way. Any assessment will be either a paper or phone one.

Q. Are there any waiting days for ESA?
A. No, not if have been diagnosed with coronavirus or are self-isolating. You will be paid from the first day of your sickness.

Q. Are there are any waiting days for Statutory Sick Pay?
A. No, not if you have been diagnosed with coronavirus or are self-isolating.

 Q. I am claiming ESA and are in the Work-Related Activity Group. I think I should be in the Support Group. What do I do?
A. A review will not be carried out for at least 3 months from 24 March 2020, until 24 June 2020, but you should not delay requesting a review. This is so that you receive the maximum amount of arrears when the situation returns to normal.  On 3 June 2020 the Minister for Disabled People announced to Parliament that new ESA claims will be passed onto the assessment provider to be processed. You should argue that the same should apply if you have requested a review to be placed in the Support Group.

Q. I have been receiving Contributory ESA (CESA) for 10 months, and so it is due to end in 2 months’ time. What will happen?
A. It is not clear. If it ends, you should request a Mandatory Reconsideration arguing that a review can’t be carried out until 24 June 2020 at the earliest. You should also request a separate review arguing that you should be in the Support Group, and then your CESA is not limited to 12 months.

Universal Credit

Q. Are the Universal Credit rates changing for 2020/21?
A. The personal allowance, that is the basic amount depending on whether you are under or over 25 and single or a couple, has been increased by £1,040 for the financial year 2020/21. The equivalent for Tax Credits is £1,045.

Q. I receive transitional protection with my Universal Credit, because the amount of my Universal Credit is lower than my legacy benefits. Does this increase mean I will get more transitional protection?
A. No, the increase isn’t used in your transitional protection calculation. Your transitional protection will remain at the same rate.

Carers Allowance

Q. I receive Carers Allowance and can’t care for the disabled person because of Coronavirus. What will happen to my Carers Allowance?
A. The law was amended from 30 March 2020 so that if you either have Coronavirus or you are self-isolating you will remain entitled to Carers Allowance. The definition of caring for the purposes of Carers Allowance has been expanded to include emotional caring.

 

 

Thank you to all

 

“at last my very long journey( nearly 2 years) through the pip process came to an end with a victory… standard rate for 3 years, was in shock when reading it now back down to earth” 

 

 

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Fill in the form to below to let us know. It doesn’t commit you to anything at all. But if we get enough people asking for training in your region then we will aim to put on a training day there and we’ll let you know about it. We’ll also tell you about any other training opportunities that might interest you.

 

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Jobcentre Plus Managers Update was replaced in autumn 2009 by the Weekly Brief.
 
Delivery of Performance
New jobsearch support for newly unemployed
Employer subsidy
Recruitment agency standards
Free Childcare for Training and Learning into work
Improving Disability Employment and Adviser Services
Changes to Income Support for lone parents
Withdrawal of Child Benefit Online
Psychological therapies
Updates to the way people report changes of circumstances
Delivery of Performance
Response to the economic downturn
CSA staff join Jobcentre Plus
The Periodicity and Payday project
Changes to Income Support for lone parents
Housing Benefit Information Flows Programme
Dealing with the Compensation Recovery Unit
Targets – current performance
Information security campaign internal communication campaign – ‘I will do my bit’
Lean Development Centres
National Benefit Fraud Hotline
Prince’s Trust programmes and benefits payments reminder
Staff attendance
Targets – Current performance
Child Maintenance Redesign
Working with mentally ill customers event
Changes to Income Support for lone parents
Recruitment agency partnerships
 
November 2008 Jobcentre Plus Managers Update
The November edition includes information on:
Identity cards for foreign nationals
Lone Parent Obligations changes

October 2008 Jobcentre Plus Managers Update
The October edition includes information on:
Child Maintenance redesign
National Minimum Wage increases
In and Out of Work
Community Care Grants
New rules for volunteers
New scheme for diffuse mesothelioma sufferers
ESA launches
Lone Parent Obligations changes
Atos Healthcare problems

September 2008 Jobcentre Plus Managers Update
The September edition includes information on:
Security - memory sticks
ESA
Lone Parent Obligations
Gainers’ Exercise
Cold Weather Payments
Energy Efficiency Employment Initiative
Community Care Grants
In and Out of Work Pilots
Better Off In Work Credit Pilot
New Identity Cards for foreign nationals

August 2008 Jobcentre Plus Managers Update
The August edition includes information on:
New drive to encourage customers paid by cheque to change to direct payment.
ESA
Helping customers with specific communication barriers
Lone Parent Obligations

July 2008 Jobcentre Plus Managers Update
The July edition includes information on:
Welfare reform green paper
ESA
Carers strategy
On the fiddle

June 2008 Jobcentre Plus Managers Update
The June edition includes information on:
JSA rapid reclaim
Local Employment Partnerships
Integrated Employment and Skills: mandatory training for JSA claimants
Child poverty and lone parents
On the fiddle

May 2008 Jobcentre Plus Managers Update
The May edition includes information on:
DLA: closure of Edinburgh DBC

April 2008 Jobcentre Plus Managers Update
The April edition includes information on:
Child poverty
New Deal for young people
Home visit spot checks on IB claimants

March 2008 Jobcentre Plus Managers Update
The March edition includes information on:
ESA
Child maintenance redesign
Child poverty services and WFIs
Help for 16/17 year olds

February 2008 Jobcentre Plus Managers Update
The February edition includes information on:
Employ ability – a national campaign to encourage employers to view people with disabilities more positively.
Gangmasters
Jobseeker’s Regime and flexible New Deal Project
ESA

January 2008 Jobcentre Plus Managers Update
The January edition includes information on:
New services for lone parents
Employment and support allowance
Voice risk analysis (lie detectors)
Moving HMRC enquiry centres into Jobcentres
December 2007 Jobcentre Plus Managers Update
The December edition includes information on:
Referring Jobcentre Plus staff to atos Healthcare after 8 days off sick in a year
Provider led Pathways to work
Employment and support allowance
Centralisation of switchboard services for Jobcentres
November 2007 Jobcentre Plus Managers Update
The November edition includes information on:
Pathways to work
Pre budget report
October 2007 Jobcentre Plus Managers Update
The October edition includes information on:
Debt management
Local employment partnerships
Starting work is not a reportable change of circumstances for DLA
September 2007 Jobcentre Plus Managers Update
The September edition includes information on:
Massive rise in crisis loan applications
Young person’s bridging allowance
Habitual residence test
August 2007 Jobcentre Plus Managers Update
The August edition includes information on:
Joint claims extension
Employability skills programme
Father Christmas vacancies
July 2007 Jobcentre Plus Managers Update
The July edition includes information on:
Local employment partnerships
Now lets talk money campaign
June 2007 Jobcentre Plus Managers Update
The June edition includes information on:
£18 to call Jobcentre Plus
Six point plan to improve handling of crisi loan applications
May 2007 Jobcentre Plus Managers Update
The May edition includes information on:
Pathways to work
New Deal 25 plus
April 2007 JobCentre Plus Managers Update
The April edition includes:
5 more Benefits Delivery Centres go live, bring the total to 41 out of a planned 77.
Provider led Pathways to go live on 3 December 2007. Invitation to tender has been re-issued. Successful bidders to be informed 2 July, contracts to be awarded 3 September.
March 2007 JobCentre Plus Managers Update
The March edition includes:
Failure to meet Job Outcome Targets and Employer Outcome Targets.
National social care campaign to encourage more people to take jobs in this area.
Ministers keen to promote housing benefit and council tax benefit as in-work benefits.
February 2007 JobCentre Plus Managers Update
The February edition includes:
3 more Benefit processing centres go live
Security notes: mobile phones and voicemails vulnerable to interception.
Jobcentre Plus diversity challenge
Phase 1 of Provider led Pathways roll out put back to end of 2007 because of need to deal with expected increase in volumes of referrals when Employment Support Allowance is introduced in 2008.
New internet based telephone service starts to be rolled-out.
JC+ and Randstad Inhouse Services to work closely to help fill lower end of the skills spectrum jobs in companies such as Argos, Boots, Cadburys, Samsung and Walkers.
January 2007 JobCentre Plus Managers Update
The January edition includes:
Rollout of new 0800 numbers
Contact centre improved performance
DWP error reduction strategy: 'Something to declare' campaign.
Suspension of planned migration of income support and income-based JSA claimants with children onto child tax credit.
Jobcentre Plus Pathways to work roll-out completed.
December 2006 JobCentre Plus Managers Update
The December edition includes:
More Benefit Delivery Centres go live.
Jobcentre Plus led Pathways rolled out in 5 more areas.
November 2006 JobCentre Plus Managers Update
The November edition includes:
Jobcentre Plus led Pathways rolled out in 3 more areas.
Condition Management Programme presentations held for prospective Provider led Pathways.
October 2006 JobCentre Plus Managers Update
This month's edition has information about:
Expenses for volunteers: changes to the policy relating to volunteer lunches.
A new intranet site highlighting services available from the Voluntary and Community sector. The site aims to encourage partnership working between JC+ and local voluntary and community groups.
Mandatory training for JC+ staff in diversity and equality.
September 2006 Jobcentre Plus Managers' Update
The September edition includes:
A reminder to managers that they should make their teams aware that they cannot refuse clerical [paper] claims and that customers remain free to decide how they wish to make a claim. If your agency is having trouble with a local office saying that all claims should be made by phone, fax them a copy of page 3 of the update and ask them to explain why the manager's not doing their job.
An admission that the 'JobCentre plus change portfolio has been too big to manage' for some time. The update sets out which projects are to be concentrated on in the future.
Information on the 'Trailblazer' project for improving JC+ services, including fortnightly jobsearch reviews.
Information on the Jobs Warehouse which allows approved recruitment agencies and large employers to bulk upload jobs directly to the JC+ database.
News of the transfer of work from Newcastle Disability Benefits Centre. The bad news for people living in the Northumberland and Tyne and Wear area (postcodes NE, SR and TD) is that their claims will now be assessed by Bootle. This means that in future they will be subject to the computerised DLA assessment system being piloted there. (
August 2006 Jobcentre Plus Managers' Update
The August edition includes:
Information on 7 'quick wins' being introduced to improve service to customers, including the national introduction of JSA, IS and IB rapid reclaim.
The announcement of the introduction of an Adult Learning Option providing opportunities for claimants with low skills levels to study for a qualification whilst receiving financial support and retaining underlying benefits entitlement. The scheme is restricted to certain named areas of the country.
News of Peterborough, Sheffield and Makerfield Benefits Delivery Centres going live.
Information on monitoring of the JSA interventions regime
Information on tackling official error including earlier alerts for the expiry of medical certificates and a mandatory review of severe disability premium entitlement on a change of address notification.
Warning of delay to the introduction of a new computerised Business Control System due to the large number of system errors, which EDS has said it will fix at no cost to the DWP.
July 2006 Jobcentre Plus Managers' Update
The July edition includes:

A reminder to manager that they should tell staff that 'Work is not a reportable relevant change of circumstances for DLA . . . '. This is somewhat undermined by the further information that 'A DLA customer starting or returning to work may indicate a change to the customers care or mobility needs'.
News that all DWP staff are to get new computers, new flat screen monitors and new phones. Within 18 months all DWP communications will be via Voice over IP - i.e. internet phones. So you can look forward to a plummeting in the quality of telephone calls. Some staff will also be able to use a 'follow me' system for calls, meaning that they will be able to fail to answer calls not just from their own phone but from other people's phones too.
News of a new telephone interpreting system and a reminder that customers should never be told to obtain an interpreter or to bring one with them unless they wish to: JC+ should provide all necessary interpreting services.