Help with benefits
If you’re looking for help with technical problems with the site, such as registering, logging-on, subscribing or downloading, please visit the Help with the site page.
For help with benefits, our members have access to a very wide range of downloadable guides to such things as completing a DLA claim pack or appealing against a decision that you are capable of work.
However, we can’t offer advice to individuals about a specific benefits problem under any circumstances. To give accurate and reliable advice about a specific benefits problem you need to know a great deal about your income, savings, health, household arrangements and more. To give advice without all this information would risk seriously misinforming you.
If you need specific benefits advice, you can download our FREE, 12 page guide to getting help with your benefits.
Alternatively, try the agencies below.
Disability Information Advice Line
There are over 140 local DIALs, all staffed by disabled people and all offering telephone advice. If you have a local line it should be listed in your telephone directory under DIAL UK. Alternatively, call the national office on 0808 800 3333 or visit their website at http://www.scope.org.uk/support/disabled-people/local-advice/ where you can find a directory of DIAL offices.
Citizens’ Advice Bureaux (CAB)
To find your local bureau look under Citizens Advice Bureau in your phone book. You can also find details of your nearest bureaux, including ones with a welfare benefits specialist, at: www.citizensadvice.org.uk
Citizens Advice Scotland
To find your nearest bureau, look under Citizens Advice Bureau in your phone book or visit the CAS website at: www.cas.org.uk
Advice Northern Ireland
To find your local independent advice centre in Northern Ireland, visit www.adviceni.net
Contact details of your nearest Law Centre, where you may be able to get free advice and representation at appeals, are available from the Law Centres Network www.lawcentres.org.uk
Shelter offers help with benefits, but generally only in relation to housing or if your home is at risk because of your benefits problems. For help call the Shelter helpline on 0808 800 4444 or visit their website at www.shelter.org.uk for details of your nearest Shelter Housing Aid Centre.