We support both claimants and professionals. These are just some of the organisations who have subscribed to Benefits and Work:
- Royal College of Nursing
- Spinal Injuries Association
- Chesterfield Law Centre
- Stephenson’s Solicitors
- Birmingham Citizens Advice Bureau
- Manchester City Council Sensory Provision Team
Don't lose out just because the system isn't fair.
Are you making a Disability Living Allowance (DLA) or Employment and Support Allowance (ESA) claim or appeal? Or being transferred from Incapacity Benefit to ESA?
Are you worried that the forms are complex and unclear, the medicals may be rushed and inaccurate and the decisions unfair? If so, use our expert, step-by-step guides and give yourself the best possible chance of getting your legal entitlement.
We’ll warn you of pitfalls, offer you specialist tips and tactics and guide you through every part of this bewildering process.
Learn how to complete every box in the disability living allowance (DLA) claim pack. Prepare for a medical visit. Represent yourself at a DLA appeal tribunal.
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30 March 2007
Are you fed up with the DWP making arrangements to save money and suit itself, regardless of how they might affect you or your health? If so, download the latest Benefits and Work factsheet 'Get better treatment from the DWP' and find out how to assert your rights under the Disability Discrimination Act. The guide includes sample letters you can copy and adapt to match your individual needs.
Do the DWP fail to take any account of your health conditions in their dealings with you?
For example, are you asked to attend appointments with no regard for whether your condition is at its worst at that time of time of day?
Are you kept waiting for long periods of time, even though your condition makes this difficult or painful for you?
Are you obliged to make claims or provide information over the telephone even though you have great difficulty in concentrating because of your health condition and would rather be able to give information in writing?
Are you expected to discuss your health condition in an open-plan office where you can be overheard by other people, no matter how distressing you find this?
Is it time you considered using the Disability Discrimination Act, and especially the DWP's duty under the Act to make reasonable adjustments, to help you get better treatment?
In some areas of law, such as employment tribunals, considerable efforts appear to have been made to comply with the Act. Disabled people attending hearings have been provided with a conference room for breaks, letters in large fonts, the opportunity to practice being asked questions in the witness stand before the hearing and much else besides.
But benefits claimants and those attending appeals still seem to be expected to endure the same sausage factory system with no regard for individual needs. And as cuts to the DWP's funding bite even deeper with, for example local offices being replaced by regional call centres, the service provided to disabled claimants looks set to get even worse.
This guide aims to be a first step in helping you to improve the service that's offered to you, by insisting on your right to reasonable adjustments under the Disability Discrimination Act. It looks, in brief, at who is covered by the Act, what counts as discrimination and what adjustments might be reasonable for you. There are sample letters to help you to ask for reasonable adjustments, examples of reasonable adjustments made in other areas of law - just to show that it can be done - and details of the first steps to take if your requests aren't complied with.