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There's some information about how to register and subscribe below. But if you get stuck, or you seem to be just going round in circles or it keeps telling you you're already registered or you've forgotten your username and you're about to explode with frustration . . . take a deep breath,
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and we'll help you sort it out.
In order to become a Benefits and Work member you need first to register with the site, then log in and choose a subscription plan. The process is very straightforward and should take no more than a couple of minutes, but occasionally people do experience difficulties. So we've put together some useful information about the steps you need to take on this page. There's also a Help page which deals with issues such as repeatedly being logged out because of cookies problems.
Registering
Logging in
Subscribing
Changing your Log in details
Members who joined before 14th March 2008
Registering
Before you can log in and subscribe you need to register with the site. All you need to provide is a name (it can be a nickname or a random set of numbers and letters, etc. see below), user name, password and email address. Your details are entirely confidential and will not be shared with anyone outside Benefits and Work for any reason whatsoever.
Please note: your name, username and password should each be between 6 and 16 characters long. Please use only letters and numbers - no spaces or other characters. They are all case sensitive.
Your Name is the public name that will be displayed if you post on the forums. It doesn't have to be your real name, it can be anything you want.
Your Username is the name you will use to log in with. This can be the same as your Name above if you wish.
If, when you register, you get a message saying 'Some required fields have not been completed' this may mean that :
you have missed a box or
your name, username or password are too short or
you have used an invalid character in your name, username or password, such as a dash or an underscore.
Logging in
To log in, click on the log in link at the top of the navigation bar on the left hand side of the page and a box should open with spaces for you to type in your user name and password. Alternatively, use the user name and password boxes at the bottom left of the page.
Remember your details are case sensitive.
Once you've typed in your details, click on the Login button. If your details are correct you will be logged in and you will see a User Menu on the left hand navigation bar.
If your details aren't correct a box will appear with the message:
'Incorrect username or password. Please try again.' Click on OK and then try logging in again.
If you continue to have problems, please
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and we'll help you sort it out..
 Subscribing
Once you've logged in you can take out an annual subscription as a Claimant/Carer or as a Professional. You can subscribe using Paypal or pay by cheque or postal order. If you are joining as a Professional you can also pay by invoice. However, we do not take payments over the telephone and we never get access to your bank details when you pay online - your payment is entirely secure.
We do not take automatic recurring payments. Five days before your subscription is due to run out you will receive an email to let you know and tell you how to resubscribe if you wish to. If you do nothing your subscription will lapse after 5 days.
To subscribe, Visit the subscription page after you have registered and logged in. Alternatively, click on the New subscription link at any time when you are logged in.
Changing your log in details
You can change your name (the name that appears if you post in the forums), password and email address by logging in and the clicking on Your Details in the User Menu that appears on the left hand side of the page.
However, you can't change your user name yourself. If you want to change that you will need to email us , telling us your current user name and what you want to change it to. We will email you back to let you know what happens next.
Members who joined before 14th March 2008
If you joined before 14th March 2008 you should have received an email giving you a new user name and password which work both for the site and for the new forum. If you didn't, please follow the instructions below.
Log into the site with the following details:
Username: the first 25 characters of the email address you used when you paid for membership
Password: temp257
If this works, you can change your display name (the name that will appear if you post on the forums) and password once you log into the site and we strongly recommend you do so.
If it doesn't work, please follow the instructions below to be sent your new log in details.
Please email us with as much of the following information as you can give (you might want to copy the text below and paste it into an email):
Email address you subscribed with (if it might have been one of several tell us them all):
The name you used when you subscribed:
Roughly (or exactly) when you subscribed:
Did you pay by Paypal, Google or cheque/postal order:
What Name would you like (this is the public name that will be displayed if you post on the forums. It doesn't have to be your real name, it can be anything you want.)
What Username would you like (this is the name you will use to log in with. This can be the same as your Name above if you wish).
What password would you like: minimum 6 characters, no spaces.
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