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If you can't find the answer to your problem here, then please email us.
I've registered with the site but now I can't log in. I'm sure I'm using the right username and password.
I've forgotten my password.
I've forgotten my username.
I can log in, but then I get logged out as soon as I move to a new page and told I need to subscribe.
I can't download the guides. I get a message saying the files can't be found or the files don't exist.
How do I get a different browser?
I've registered with the site but now I can't log in. I'm sure I'm using the right username and password.
Do you have access to another computer? if so try entering the members area from that, it will at least tell whether the problem is with your computer.
Have you got the password and username saved. If so try logging in without using the saved details, just in case they're wrong.
Try clearing your Temporary Internet Files. In Internet Explorer go to Tools then Internet options then Delete Files then tick Delete all offline content then OK
Have you changed or upgraded your computer, browser or any security settings recently, this may have caused problems.
If you're using internet explorer then you might want to try downloading the excellent, free Firefox browser from:
you can use this as well as any other browser you have.
I've forgotten my password.
You can be sent a new temporary password by clicking on the Login link and then clicking on 'Lost password'. You will need to know your username and the email address you have registered with the site.
I've forgotten my username.
You'll need to email us and tell us the email address you're registered with the site with.
I can log in, but then I get logged out as soon as I move to a new page and told I need to subscribe.
If you are having problems staying logged in to the site this may be because your internet browser or firewall are preventing cookies being stored. Our website needs to place a cookie on your computer so that it knows that you are a member as you move from page to page and download resources. The way that you enable cookies will vary depending on which browser and firewall you have. But in some versions of Internet Explorer, for example, you can enable cookies specifically for our website in the following way:
Open Internet Explorer
Click on Tools
Click on Internet options
Click on Privacy
Click on sites
Click on Allow
Click on OK
Click on OK again
I can't download the guides. I get a message saying the files can't be found or the files don't exist.
It's often more effective to right-click on a guide and save it to your computer before opening it, rather than opening it online.
Choose a guide you want to access,
right click on the link,
left click on 'Save target as . . ',
you should then see a selection of folders from your own computer, double click on the folder you want to save the guide in,
left click on 'Save',
you should see a box telling you that it's saving, when it says download complete, left click on 'Open' and the guide should open.
If this doesn't work, try a different browser.
How do I get a different browser?
If you're using Internet explorer then you might want to try downloading the excellent, free Firefox browser from:
you can use this as well as any other browser you have.
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