no call back by deadline from case manager

Hi was looking for some advide after a decision was made on sept 17th regarding my sons pip I received a letter stating that I would have a call from cm explaining reasons why he went from full rate dla low rate mobility to just low rate mobility on pip . however I did not have a call back within the weekly timescale that the dwp allocated after weeks of ringing and chasing it up being told do no post any eveidence to support my mandatory request until after I had spoke to case manager .. however after mandy anxious days I decided to post all evidence I had and put it in writing that im requesting a mandatory reconsideration the last time I spoe with dwp they were sending urgent email for my call back today is the end of the month time scale !! where do I go from here

d.s wrote: Hi was looking for some advide after a decision was made on sept 17th regarding my sons pip I received a letter stating that I would have a call from cm explaining reasons why he went from full rate dla low rate mobility to just low rate mobility on pip . however I did not have a call back within the weekly timescale that the dwp allocated after weeks of ringing and chasing it up being told do no post any eveidence to support my mandatory request until after I had spoke to case manager .. however after mandy anxious days I decided to post all evidence I had and put it in writing that im requesting a mandatory reconsideration the last time I spoe with dwp they were sending urgent email for my call back today is the end of the month time scale !! where do I go from here

hi d.s.

If you have posted your written formal request for an MR to The DWP :

Sending Documents to the DWP or ATOS

Then your right to an MR should be protected, as the MR request should arrive at The DWP PIP Office by close of business, one calender month from the date of The PIP Decision Notice letter.

If the DWP do not contact you within the month deadline, this will not have an adverse affect on your MR rights if you have submitted the request within the deadline.

MR's are taking much longer to process than originally promised.

bro58

I was in the same situation. I did not get the call to discuss decision so I sent off MR request and evidence to support my challenge within the time limit by signed for post. They've had it almost four weeks now and I haven't heard anything so I'm patiently waiting ...........

I rang up 10 days ago and have chased up only to be told that
My case is being looked at and they will phone ne asap.im still waitingto ask for a MR is there a form i need to fill out.

Thankyou.

today I got my call back after just over 5 weeks of officially asking for a MR after i made a phone call , however if I had listened to them and not posted any evidence in before the monthly time scale I don't think I would have , I never received the initial call back from the case manager as stated in first decision letter and today was told that's because this one overided that call . I originally was told I couldn't not submit any evidence until that phone call had taken place ... am I glad I didn't listen to that ! so now I just await the MR decision how long that takes ... will let u know