Category: ESA, PIP, UC and DLA Queries and Results
Hi, first post, hope it's in the right place, and ok, etc. Been extremely distressed. Historical and ongoing poor treatment by DWP incl. being driven to attempt su!cide. The ID online seemed to have a fault and skipped past where you could upload photo ID and said 'we can identify you another way'... told on the phone not to worry as it had confirmed me already. Then they insisted on a phone call for biographical? I eventually agreed against my better judgement due to past harm. Then, late on a Friday they changed this without notice/consultation to an in-person appointment at the job centre. This sent me into crisis. Now, a complaint response to my MP say this was a "mistake" for which they apologised and offered me another call which I declined. NONE OF THAT IS TRUE as evidenced by the journal records. Due to DWP's 'safeguarding', they referred me to social care saying I was about to have my claim cancelled they can't identify me. I applied mid-July and DWP have recorded back then I am now "financially vulnerable".. Social care told DWP that I cannot attend the job centre nor have home visit due to my disabilities and the huge distress I am in. I am autistic with PTSD from severe violence, struggle greatly outside, have blue badge, etc. DWP are very aware of the suicidality they have and are causing, and hold medical evidence that they were a factor in an attempt. No explanation has been provided why I cannot identify online to either my MP or me. The MP says they can't do anything more because this is 'DWP process'. DWP now say that if I don't complete the ID imminently, my claim will be cancelled and I will lose all transitional protection if I claim again and there is no rectification or appeal for that. They have sent final letter offering only a standard job centre appointment, attending job centre in a quiet room (doesn't help with the PTSD or my inability to make the journey), a home visit or calling me for details to try and identify with a previous employer. Only the last option doesn't clash with social care's request? (who DWP referred me to). I have asked again why I can't identify online. I have asked for the phone appt again. They have refused and say the ONLY options are the ones in the letter shared above. I am extremely isolated and rarely go outside the garden gate. I am terrified of people coming here as I was left unconscious after an attack. They are cancelling my claim next week. I have been on income-related ESA Support Group for over a decade. Please can anyone advise why they won't let me identify online, and now have even removed the option of a phone call? They message again today and state "we cannot verify you identification by phone" even though they previously agreed to do so that they then messed up by booking as an in-person job centre appointment by "mistake". I don't understand. They cause me so much distress and anxiety. I physically shake and have a panic attack when I have to sign in to the journal due to the serious harm they have caused me. What should I do? Sorry for such long post. I have no-one to ask or get support from. Thank you so much. I am grateful.