In a recent face to face assessment, the claimant insisted upon recording by Maximus. Prior to switching the recorder on, the assessor sought to dissuade the claimant from proceeding with recording by saying things such as that recording meant that the interview would be considerably longer as all the questions would have to be asked (cf. a limited selection). The claimant remained insistent. The claimant received notification of the award barely two weeks later and their ESA award was reduced. Is there a trend of of claimants being discriminated against on the basis of recording of the interviews?
To be honest, we have seen little impact where the claimant has requested the assessment is recorded, good assessors will still produce a good report and bad ones will still produce a bad report.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.
