- Posts: 194
× Members
ESA50 (No. 2)
- DaPa
- Topic Author
- Offline
Less More
9 years 11 months ago - 9 years 11 months ago #121008 by DaPa
Replied by DaPa on topic ESA50 (No. 2)
All 3 of those reasons would be impossible to prove
1. Was not sent out (I don't have a crystal ball)
2. Addressed incorrectly (again no crystal ball)
3. Circumstances that it was not received (still no crystal ball)
I appreciate what you are saying but they make things so difficult for us.
1. Was not sent out (I don't have a crystal ball)
2. Addressed incorrectly (again no crystal ball)
3. Circumstances that it was not received (still no crystal ball)
I appreciate what you are saying but they make things so difficult for us.
Last edit: 9 years 11 months ago by Gordon.
Please Log in or Create an account to join the conversation.
- Gordon
- Offline
Less More
- Posts: 51092
9 years 11 months ago #121009 by Gordon
All correspondence from the DWP should have an audit trail, less so for ATOS, so you can request the date it was printed and details of the address they have on file for you, as to the post at your end, there have to be "reasonable" problems, for example a strike in your area, the royal mail have recorded other examples of mail going missing in your area, etc.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic ESA50 (No. 2)
Charlie Brown wrote: All 3 of those reasons would be impossible to prove
1. Was not sent out (I don't have a crystal ball)
2. Addressed incorrectly (again no crystal ball)
3. Circumstances that it was not received (still no crystal ball)
I appreciate what you are saying but they make things so difficult for us.
All correspondence from the DWP should have an audit trail, less so for ATOS, so you can request the date it was printed and details of the address they have on file for you, as to the post at your end, there have to be "reasonable" problems, for example a strike in your area, the royal mail have recorded other examples of mail going missing in your area, etc.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Please Log in or Create an account to join the conversation.
- DaPa
- Topic Author
- Offline
Less More
- Posts: 194
9 years 11 months ago #121010 by DaPa
Replied by DaPa on topic ESA50 (No. 2)
What about the incompetence of the postman, have know to send my letters to other numbers in the street.
Please Log in or Create an account to join the conversation.
- Gordon
- Offline
Less More
- Posts: 51092
9 years 11 months ago #121011 by Gordon
I am sure that there are a variety of issues that may be accepted should the need arise.
If you are concerned that an appointment letter has been lost then the first thing to do is to contact ATOS to find out whether one has been sent.
Contact ATOS
Phone: 0800 2888 777 or 0113 230 9175
Email: customer-relations @ atoshealthcare.com (remove the space around the @)
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic ESA50 (No. 2)
Charlie Brown wrote: What about the incompetence of the postman, have know to send my letters to other numbers in the street.
I am sure that there are a variety of issues that may be accepted should the need arise.
If you are concerned that an appointment letter has been lost then the first thing to do is to contact ATOS to find out whether one has been sent.
Contact ATOS
Phone: 0800 2888 777 or 0113 230 9175
Email: customer-relations @ atoshealthcare.com (remove the space around the @)
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: DaPa
Please Log in or Create an account to join the conversation.
- DaPa
- Topic Author
- Offline
Less More
- Posts: 194
9 years 9 months ago #123059 by DaPa
Replied by DaPa on topic ESA50 (No. 2)
Received a brown letter through the door today.
below is the contents of the letter that differ from the uprating letter received earlier in the year.
It wasn't very clear to me if it was a decision letter or another letter about rates payable.
I phoned them up and was informed I remain in the Support Group for 3 years.
I requested a SOR and was told one would be sent out.
THE CLAIM FOR EMPLOYMENT SUPPORT ALLOWANCE
We have looked at your claim again following a recent change
From 11 April your Employment and Support Allowance will be £xxx.xxp
Your circumstances mean you qualify for a Christmas Bonus Payment. This will be paid first week of December. The amount payable is £10.00
HOW YOUR MONEY WILL BE PAID
The money will be paid every two weeks for as long as you are entitled to Employment and Support Allowance
below is the contents of the letter that differ from the uprating letter received earlier in the year.
It wasn't very clear to me if it was a decision letter or another letter about rates payable.
I phoned them up and was informed I remain in the Support Group for 3 years.
I requested a SOR and was told one would be sent out.
THE CLAIM FOR EMPLOYMENT SUPPORT ALLOWANCE
We have looked at your claim again following a recent change
From 11 April your Employment and Support Allowance will be £xxx.xxp
Your circumstances mean you qualify for a Christmas Bonus Payment. This will be paid first week of December. The amount payable is £10.00
HOW YOUR MONEY WILL BE PAID
The money will be paid every two weeks for as long as you are entitled to Employment and Support Allowance
Please Log in or Create an account to join the conversation.
- Gordon
- Offline
Less More
- Posts: 51092
9 years 9 months ago #123062 by Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic ESA50 (No. 2)
CB
Congratulations on the award.
I don't think this latest letter qualifies as a Decision Letter either, it may still be in the post but if you really want one you may have to chase the DWP for it.
Gordon
Congratulations on the award.
I don't think this latest letter qualifies as a Decision Letter either, it may still be in the post but if you really want one you may have to chase the DWP for it.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Please Log in or Create an account to join the conversation.
Moderators: Gordon, Gary, BIS, Catherine, Wendy, Kelly, greekqueen, peter, Katherine, Super User, jimmck, Chris