No questionnaire

Mick

Whilst it is possible for an assessment to be done without an ESA50 it is quite unusual and I would normally expect one to have been issued and then not returned, this only applies where the claimant has severe mental health issues and is usually accompanied by ATOS contacting the GP for further information.

If you have time then I would certainly consider completing an ESA50

Using The PDF Version Of The ESA50 Questionnaire

and using the latest ESA Claim guides

www.benefitsandwork.co.uk/help-for-claimants/esa

By not issuing an ESA50 the DWP have certainly undermined their Decision process as this is one of pieces of evidence that a Tribunal would expect to see, hopefully this will not be a route that you need to go down

Gordon

Mick / ANdy

It is worth confirming with the DWP that no ESA50 is required in these two re-assessments as it is very unusual.

Remember to get anything that changes the assessment process in writing and that the Call Centre staff have no authority to change the process so you it will need to come from a manager.

Gordon