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Making the Best Possible PIP Mobility Claims On Mental Health Grounds

PIP Claims and Appeals: Mental Health and Developmental Disorders

Supporting Claimants to Challenge PIP Decisions – Mandatory Reconsideration and Appeal

Mental Health Awareness Training

Please note:  this training is only open to people who are accessing it in the course of their employment, unfortunately it is not open to individuals. 

Making the Best Possible PIP Mobility Claims On Mental Health Grounds

Zoom Tuesday 8 June 9.30am to 12.30pm  £85 + VAT (£102)

"Fantastic, really informative full of great pointers and enjoyable."  Samantha, Notts YMCA

"Best course done in ages. Made a complicated topic really clear."  Emily, Thalidomide Trust

“I am very impressed with the standard of the event and the trainer's handling of it.”  Kathy, barrister

Do your service users struggle to get an award of the mobility component of Personal Independence Payment (PIP) based on their mental health conditions?

Or do they only get an award at the standard rate, even though on most days they can’t reliably follow the route of a familiar journey without having someone with them? 

As long ago as 2016 the DWP was found to have been getting the law wrong in relation to mental health and PIP mobility. At the time they said that over 160,000 claimants would be paid arrears of £3,000 to £12,000 and they would apply the law correctly in future.

Yet they are now on course to pay out to just 7,000 of those claimants.

It is very clear that the DWP are still not getting the law right, so it’s vital that you understand what the criteria really are and how they apply to your service users, many more of whom may be eligible for the enhanced rate of the mobility component.

This half-day, online training course will allow you to give your service users the best possible chance of getting the correct award of the mobility component of PIP.

We explain how to provide detailed, accurate and persuasive evidence of a claimant’s entitlement to points for the activity ‘Planning and Following Journeys’ when filling in the PIP2 Questionnaire, attending assessments, and at mandatory reconsideration and appeal stage.

The course contains a wealth of practical tips and useful examples.

And it helps ensure that you anticipate the commonest reasons for refusal and counter them, preferably before they are even used.

The course covers:

  • The mobility component of PIP - overview
  • The activity ‘Planning and Following Journeys’
  • Question 13 on ‘Going Out’ in the PIP2 Form
  • Mobility and mental health at the assessment
  • How to use regulations 7 and 4 in this context
  • The decision – common reasons for refusal and how to counter them
  • Important examples from PIP case law and how to use them

This course runs from 9.30 to 12.30, with a 30-minute break. It is delivered online, via Zoom with a maximum of 16 participants.

This course is for staff working with claimants with mental health conditions and mobility needs. It is aimed at those with experience of PIP who want to develop their skills further. Those who are new to PIP are welcome to enrol, but may want to familiarise themselves with the basics before attending this session.

Participants will receive a .pdf copy of our 100+ page guide to claiming PIP on physical and mental health grounds prior to attending the Zoom course.

Attendees completing the course will receive an e-certificate.

You will need:

A reliable internet connection, and an ability to use the Zoom video-conferencing platform.

Buy tickets for Benefits and Work

This course is also available in-house at a cost of £750 + VAT (£900). Please contact us at info@benefitsandwork.co.uk us if you wish to discuss customising the content to closely reflect the needs of your service users.

  

PIP Claims and Appeals: Mental Health and Developmental Disorders  New Course

Zoom Tues 6 and Weds 7 July 9.30am to 12.30pm  £130 + VAT (£156)

In this course, we focus on the challenges of making a successful PIP claim for mental health conditions and developmental disorders such as autism and learning difficulties.

Claimants with mental health conditions are often wrongly refused PIP, or don’t get the rates and components they are entitled to. They then have to go through the difficult process of challenging decisions through mandatory reconsideration and appeal.

A clear understanding of how to provide relevant and compelling evidence about your service users’ conditions can make the PIP process run more smoothly and help get the right result first time.

And where that doesn’t happen, you will learn how to negotiate the mandatory reconsideration and appeal process with confidence.

This course is interactive, containing polls and group exercises so you can check your understanding, contribute your experience and develop your skills.

The course covers:

  • What counts as a mental health condition for PIP
  • Applying the points-based disability test to mental conditions
  • The importance of aids and appliances, and help from others
  • Using the ‘reliability’ and ‘fluctuating conditions’ rules to get the correct award
  • The ten daily living activities from the perspective of mental conditions
  • Using PIP descriptors and definitions to identify the correct entitlement
  • How to write the best possible answer to questions in the PIP form
  • The importance of the activity ‘planning and following journeys’ to getting awarded the mobility component for mental conditions
  • The impact of mental health conditions on mobility needs
  • How to advise claimants on preparing for a telephone or face-to-face assessment
  • How to challenge common reasons for refusal of PIP for mental conditions
  • The key elements of a successful mandatory reconsideration or appeal request

The course runs from 9.30 to 12.30 each day with a 20-minute break. It takes place over two consecutive days. It is delivered online, via Zoom, with a maximum of 16 participants.

This course is for staff working with claimants with mental health conditions who need help applying for PIP and challenging PIP decisions. This is a ‘standard level’ course; those with some prior experience of PIP will benefit most from this course, but those new to PIP should also benefit; you will be provided with everything you need to know to engage in this course.

Participants will receive a .pdf copy of our 100+ page guide to claiming PIP on physical and mental health grounds prior to attending the Zoom course.

Attendees completing the course will receive an e-certificate.

You will need:

A reliable internet connection, and an ability to use the Zoom video-conferencing platform.

 Buy tickets for Benefits and Work

Supporting Claimants to Challenge PIP Decisions – Mandatory Reconsideration and Appeal  New Course

 Zoom Monday 12 July 9.30am to 12.30pm  £85 + VAT (£102)

 Supporting claimants with a PIP appeal can be a daunting prospect.

This is true even if you are not going to actually represent at an appeal, but just want to help your service users negotiate the complex appeal process and give themselves the best chance of a good outcome.

And the chances are good.

Almost half of all PIP reconsiderations (48%) result in a higher award, whilst nearly three quarters (74%) of appeals are won by claimants.

This half-day, online training course will teach you how to support your service users to challenge PIP decisions at ‘mandatory reconsideration’ (MR) and ‘appeal’ stage.

By ensuring your service users know about deadlines, understand what they need to do at each stage of their challenge and are aware of what evidence will make a difference, you can improve their chances of success without needing to be a benefits expert.


This course includes a range of interactive and participatory exercises so you can put theory into practice, build your confidence and further your skills.

This course covers:

  • The main stages of challenging a decision; from requesting an MR, lodging an appeal, attending a hearing and finally, to receiving an outcome.
  • Deciding if a decision should be challenged; identifying the legal grounds and weighing up the benefits and risks.
  • Time limits for challenging a decision, and what to do if your request is late.
  • What should be included in a ‘mandatory reconsideration’ (MR) request letter.
  • How to identify and obtain relevant evidence to support your challenge.
  • What to do if the DWP get in touch to discuss your MR or appeal.
  • How to lodge an appeal to the First-tier Tribunal, and what should be included in your appeal request letter/form.
  • What a claimant should expect after lodging a request for an appeal, including understanding the appeal ‘bundle’.
  • Whether to write an appeal submission, and what to include if so.
  • What to expect at the appeal hearing and how to prepare for it.
  • What to do once you receive your appeal outcome.

The course runs from 9.30 to 12.30, with a 20-minute break. It is delivered online, via Zoom, with a maximum of 16 participants.

This course is for staff working with PIP claimants who need help challenging PIP decisions and navigating the appeal process. This is a ‘standard level’ course; it is suitable for those with some prior experience of PIP who want to learn the fundamentals of successful PIP challenges. Those who are new to PIP are welcome to enrol, but may want to familiarise themselves with the basics of PIP claims and entitlement before attending this session. The course is aimed at staff in supporting roles, such as support workers, community link workers, housing workers, social workers and more.

The course does not cover representation at First-tier Tribunal.

Participants will receive a .pdf copy of our 100+ page guide to claiming PIP on physical and mental health grounds prior to attending the Zoom course.

Attendees completing the course will receive an e-certificate.

You will need:

A reliable internet connection, and an ability to use the Zoom video-conferencing platform.

 Buy tickets for Benefits and Work

 

Mental Health Awareness Training

Zoom Monday 27 September 9.30am to 1.30pm (two 15 minute breaks)  Cost:  £110 + VAT (£132)  

“Laura was a truly excellent trainer and I really enjoyed the training and learned a lot.”  Rachel Advocacy in Barnet

“Good trainer and interesting course.” Lily Coventry Independent Advice Service

“It sounded like a bit of a long course but the time really went quickly. Thank Laura for her energy and enthusiasm and being able to explain further in some areas and make everyone's opinion feel valid.” Helen Advocacy in Barnet

mental health awareness training video

Full of useful hints and tips, the course will give you the confidence to support someone in distress and is an ideal starting point for raising mental health awareness in your organisation.

Prior to the course, each participant will be posted a hard copy of:

  • A manual to refer to whenever you need it
  • A workbook including a helpful toolkit to support your own mental health

Participants who complete the training will receive a certificate of attendance to say you are Mental Health Aware. 

Course content in detail

The course covers the following:

  • What is mental health?
  • Mental Health Continuum
  • Factors which affect mental health
  • Stigma
  • Stress and stress management
  • Spotting signs of distress
  • Brief overview of some mental health conditions: Depression, Anxiety disorders, Psychosis, Eating disorders, Suicide, Self-harm
  • Take 10 Together - starting a supportive conversation
  • Supporting mental health in the workplace
  • Useful statistics
  • Helpful resources 

Who should attend

This course is useful for those working in the community in all manner of roles who may come into contact with service users needing support with their mental health. In addition to supporting service users, the course will also allow you to consider how to support your colleagues and yourself in terms of mental wellbeing.

The course is a really useful introduction to what is meant by Mental Health and why it is more important than ever to gain awareness of useful hints and tips when supporting others and ourselves. 

Laura Morrell, Trainer (she/her)

Laura has more than 25 years’ experience working within the advice sector.

Having originally volunteered at Citizens Advice as a student, Laura then became a Welfare Rights Officer for Colchester Borough Council and later in Essex County Council’s Benefits Team. In these roles Laura worked closely with front-line services delivering benefits training and technical support.

Laura has spent the last 13 years working in local Citizens Advice offices as a Welfare Benefits Caseworker working with vulnerable adults in the community and supporting staff and volunteers as a Training / Advice Session Supervisor.

Laura now focusses on designing and delivering training on the skills required for working effectively with people. She is a National Trainer for many leading organisations in the Advice Sector and an Adult Education Tutor for a Local Authority.

She brings to her training her expertise, experience, and enthusiasm for imparting knowledge around human engagement and mental health awareness.

Laura is a qualified Mental Health First Aid Instructor and Education and Learning practitioner. 

Payment

Please note: There is a non-refundable cancellation fee of £15 for this course, if cancelled 10 or more days in advance. Cancellations within 10 days cannot be refunded. Places can be transferred to another member of staff.  

 Buy tickets for Benefits and Work