home assessment and gp

the doctor was very embarrassed when he was told that we were not told of appointment and made a note of it I do not in any why blame him but after doing a bit digging myself this is not a rare phenomenon either this is a genuine problem with in the system or the people involved are just not bothered we are asking for a reason why alone side our mp as this I feel happening once is too many after all these people are on a lot of money too do this job and what would have been the out come if you have mental disabilities.