Hi Dollydee,
I'm sorry that you are finding the process so stressful and the site difficult to navigate
You can find the PIP guide via this link, it is the guide at the top of the page.
p11 discusses the initial phone call and the information you will need to have at hand.
There is a link to a sample form on p12.
If you need any further help finding things, please reply to this message and we will do our best to help. You will find this easily in future if you bookmark/favourite it on your web browser now