Hi Stephen
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
I'll answer your second question first. Before Covid 19 appeared in our lives, the majority of review assessments were done face to face. Face to face assessments have now been replaced by telephone assessments. If you look at our Guide to PIP Claims and Review - there are eight pages on telephone assessments so you can be familiar with the practice. During that conversation, they will talk about any changes.
Once you have had the telephone assessment the DWP are saying your decision should be made within eight weeks. This can vary.
www.benefitsandwork.co.uk/help-for-claimants Once you've read through the information on telephone assessments, come back and ask any questions you might have and we will try and help.
BIS