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Complaint Against Capita Continued
2 weeks 1 day ago #290198 by Sheila 966
Complaint Against Capita Continued was created by Sheila 966
Just to update: As some of you know, I complained to Capita about my daughters PA4 Assessment Report, we won the complaint and my daughters case files were returned to Capita on the 12th for the PA4 to be updated - the DWP instructed Capita to return the PA4 by 16th April.
Today I rang the DWP for a copy of the amended PA4 - and got more than I bargained for, the agent advised that the amended PA4 had been received yesterday and that an award letter had already been sent out.
They have awarded her enhanced/enhanced until 2030 - the relief is amazing ...............
I'd just like to thank everyone that supported me during this time - and, of course the site owners for the invaluable guides ...... I now have a whole file ready for the Mandatory Reconsideration that, thankfully, is now unnecessary!
Lastly, something to bear in mind: timescales, if you are unhappy with the Assessment/PA4 Report - complain immediately - by letter/email/telephone - doesn't matter how - just do it and send an advice of the complaint to the DWP for their attention. It would seem that most reviews are piling up in a queue and in our case the complaint was reviewed by Capita in time for the DWP Caseworker to be led by the amended report.
Who knows, maybe this instance could be used as 'evidence' for allowing claimants to view and comment on reports before decisions are made?
Anyway - thanks to you all once again for the support, special shout out to WendyWoo - who gave me real hope, via her own experience, that we'd get there in the end!
Today I rang the DWP for a copy of the amended PA4 - and got more than I bargained for, the agent advised that the amended PA4 had been received yesterday and that an award letter had already been sent out.
They have awarded her enhanced/enhanced until 2030 - the relief is amazing ...............
I'd just like to thank everyone that supported me during this time - and, of course the site owners for the invaluable guides ...... I now have a whole file ready for the Mandatory Reconsideration that, thankfully, is now unnecessary!
Lastly, something to bear in mind: timescales, if you are unhappy with the Assessment/PA4 Report - complain immediately - by letter/email/telephone - doesn't matter how - just do it and send an advice of the complaint to the DWP for their attention. It would seem that most reviews are piling up in a queue and in our case the complaint was reviewed by Capita in time for the DWP Caseworker to be led by the amended report.
Who knows, maybe this instance could be used as 'evidence' for allowing claimants to view and comment on reports before decisions are made?
Anyway - thanks to you all once again for the support, special shout out to WendyWoo - who gave me real hope, via her own experience, that we'd get there in the end!
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