Hi Gabbo
UC doesn't offer the service you request. As you request to communicate in writing you are best advised to use the following Citizens Advice Help to Claim service-
Chat to us online
You can chat with an adviser online about your Universal Credit application.
Start a chat by clicking the ‘Talk to an adviser’ button. This will be at the bottom of your screen if an adviser is available.
Our webchat is usually available 8am to 6pm, Monday to Friday. It isn’t available on public holidays
www.citizensadvice.org.uk/benefits/unive...Monday%20to%20Friday.
Let me know how you get on.
David
