Hi Angela
Hopefully other members will share their experiences with you.
I would ask for help from the Citizens Advice Help to Claim service.
Call our Help to Claim phone number
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems