Just missed 2 calls from DWP which I think were regarding new style ESA . . I have been recently migrated from Support group ESA, & Housing Benefit to UC. This has sent my Anxiety levels Sky Rocketing. I did receive a letter a month ago explaining that an appointment would be sent to me, either by phone or face to face. I tried to call back 3 times, an automated voice informed me that they would contact me again if needed. Why on earth can't the powers that be send an actual appointment time/date in the first place ?
Scared beyond measure . . Yet again.
Probably panicking for nothing . . I hope.
Any advice, theories would be much appreciated . . . .
I'm sorry this is stressing you out, but this is common practice with the DWP and they will try to phone again. I'm not sure how many times they phone - before they put a letter in the post, but I was told yesterday that it was 'quite a lot'. From their point of view - it's easier and more efficient to fix a mutually agreeable time than it is to send a letter that someone might not open or be able to make the appointment. Not easy for people who are scared by missed calls.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
