Hi nonsmoker,
I don't know if this helps you, but when I've had to complain to a senior manager in relation to UC, whether it is appointments, payments, etc - I've always been told to go into my journal, and send a message about a payment, and it goes straight to a manager, but in a different area - it's something to do with not being allowed to have a manager living in your own area, due to possible abuse, trouble etc. I live in the North East, and my Manager is based in Wrexham! You could find this is similar where you are. I was told this after having months of being ignored when sending messages, that basically the staff weren't getting them at my local JC.
Chris.
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
