Hi Snowgirl
Are you able to call Citizens Advice Help to Claim to get assistance with this?
Call our Help to Claim phone number
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
www.citizensadvice.org.uk/benefits/unive...ut-universal-credit/ Let me know how you get on
David