what would you do

srthomas wrote:

thanks for all the info, I have decided to appeal as I have nothing to lose, just one question I sent in the appeal form and have had a text message to say that they have recieved it, is this normal? or should I have a written reply ?

again thanks to those that replied to my original question.

Steve

It's the first time I have heard of the DWP using a text to acknowledge receipt of an appeal, although I am aware that they do use the facility for other benefits, primarily JSA.

I can't give you a link to an authority for this, but I'm reasonably certain that they should confirm the receipt in writing. Whilst it may be possible to show the sending of a text message, I am not convinced that it is possible to show the receipt, so I don't believe this offers the robust audit trail that the DWP should be providing.

Gordon