Please help....

Apologies if this is not in the right place [phrase removed], I have had a telephone call from Atos despite my stating several times in the questionaire that I did not want to be contacted via telephone as I suffer with severe clinical depression, I have been give two days to contact my daughter who will have to accompany me to the medical. She works full time in a school and I did state that I would not be able to attend a medical until the October half term which is now four weeks away, I was very curtly told that that would not be possible, they opened at weekends, I am afraid I was rather rude and abrupt, I also went to pieces when I put the phone down, my daughter will be ringing them on my behalf tomorrow, this is so distressing, I have literally cried all day, can't eat etc, has anyone else experienced this??
Any comments would be very welcome, I cannot take much more of this stress, all for the princely sum of £97 per week, £31 of which is Industrial Accident Benefit as I have been assessed as 16% disabled in my right shoulder/upper arm for life following an accident at work in July 2010. Sorry for the rant, I really need some advice on how to deal with these people, they seem to be doing all they can to trip me up, with the medication I am currently taking, it wouldn't take much, I can't even remember what day it is most of the time... If anyone can help I would be most grateful, thanks in advance, Confused61

Hi there,

I was told I couldn't rearrange my Atos medical, but then managed to rearrange it anyway - via email.

(I don't use the telephone if I can avoid it because I have a processing disorder, meaning I don't hear sound accurately - so I make stupid mistakes on the phone.)

The rearranged appointment was only 4 days after the original one - there seems to be no attempt to accommodate your needs. (I also needed to rearrange my appointment for a date when I could be accompanied).

You could try emailing them at This email address is being protected from spambots. You need JavaScript enabled to view it. - I found them far more accommodating by email than over the phone.

Best wishes

You are entitled to 7 days notice of the appointment, it does not sound as if you had this. You are allowed to re-arrange the appointment, but only once.

Thank you for your reply, your kindness is much appreciated, Cheryl.

Thank you for that, I am feeling much calmer now I have spoken to my daughter, I will get her to go through the guides with me, what a terrible process to have to go through, at least I know that I am not alone...Cheryl.