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ATOS and recorded mail
- loulou2
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12 years 9 months ago #94323 by loulou2
Replied by loulou2 on topic Re:ATOS and recorded mail
I had a similar experience.2 copies of EA50 sent,one to ATOS and the other to DWP(Decision Maker)both Royal mail track and trace.One acknowledged by track and trace the other not.I rang the number on my receipt and a very kind lady sent me an email with a photocopy of the signature for the missing acknowledgement.It does seem a faff to keep everything in order but I felt better knowing that they had got the information.
- summertrain
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12 years 9 months ago - 12 years 9 months ago #94332 by summertrain
Replied by summertrain on topic Re:ATOS and recorded mail
I read that the DWP have a centre where the mail is opened at the sorting office, so they knew where to send it 
Maybe this accounts for the tracking seemingly going awol.
I wonder whether it's worth sending it recorded if it causes this hassle, so long as you have proof of posting.

Maybe this accounts for the tracking seemingly going awol.
I wonder whether it's worth sending it recorded if it causes this hassle, so long as you have proof of posting.
Last edit: 12 years 9 months ago by slugsta.
- Karlo
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12 years 9 months ago #94342 by Karlo
Replied by Karlo on topic Re:ATOS and recorded mail
Noodles if I get the same outcome as yourself it will be a bearable wait
- summertrain
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12 years 9 months ago #94489 by summertrain
Replied by summertrain on topic Re:ATOS and recorded mail
With regards to sending the ESA50 recorded/special delivery, the following article may shed some light on why some people are having problems with the tracking:
www.independent.co.uk/news/uk/home-news/...details-8118203.html
If Post Office sorting offices are sorting mail for DWP/ATOS as this article suggests, is it worth sending it by recorded/special delivery, and just get a proof of posting?
It seems to make sense, too, as my ESA50 has "FAO Hyde IBR Team 7" on the top of the form, indicating to me that this is indeed the case that the sorting office is opening and redirecting these forms.
www.independent.co.uk/news/uk/home-news/...details-8118203.html
If Post Office sorting offices are sorting mail for DWP/ATOS as this article suggests, is it worth sending it by recorded/special delivery, and just get a proof of posting?
It seems to make sense, too, as my ESA50 has "FAO Hyde IBR Team 7" on the top of the form, indicating to me that this is indeed the case that the sorting office is opening and redirecting these forms.
- bro58
12 years 9 months ago #94494 by bro58
Replied by bro58 on topic Re:ATOS and recorded mail
summertrain wrote:
Yes st,
This practice has been going on for several years, and has been discussed on the forum on quite a few occassions.
See this FOI request :
www.whatdotheyknow.com/request/dwp_and_atos_healthcare_use_of_r
Apparently, you will see from the above that the P.O. workers have to sign the official secrets act, and are trained in data protection matters.
bro58
With regards to sending the ESA50 recorded/special delivery, the following article may shed some light on why some people are having problems with the tracking:
www.independent.co.uk/news/uk/home-news/...details-8118203.html
If Post Office sorting offices are sorting mail for DWP/ATOS as this article suggests, is it worth sending it by recorded/special delivery, and just get a proof of posting?
It seems to make sense, too, as my ESA50 has "FAO Hyde IBR Team 7" on the top of the form, indicating to me that this is indeed the case that the sorting office is opening and redirecting these forms.
Yes st,
This practice has been going on for several years, and has been discussed on the forum on quite a few occassions.
See this FOI request :
www.whatdotheyknow.com/request/dwp_and_atos_healthcare_use_of_r
Apparently, you will see from the above that the P.O. workers have to sign the official secrets act, and are trained in data protection matters.
bro58
- bro58
12 years 9 months ago #94500 by bro58
Replied by bro58 on topic Re:ATOS and recorded mail
Hi st,
With regards to your query on whether it is worth using recorded delivery, guaranteed next day delivery, signed for delivery, etc, etc.
The advantage is that you can track and trace it online, and can therefore prove that it was delivered to the address or P.O. Box number that you were given.
Although, you would not have proof that the packet/letter that you sent actually included an ESA50, you could at least show that on the balance of probabilities it did, and that you took all reasonable steps to ensure that it was returned by the deadline given.
Of course, it is a matter of personal choice with regards to how you return the ESA50.
bro58
With regards to your query on whether it is worth using recorded delivery, guaranteed next day delivery, signed for delivery, etc, etc.
The advantage is that you can track and trace it online, and can therefore prove that it was delivered to the address or P.O. Box number that you were given.
Although, you would not have proof that the packet/letter that you sent actually included an ESA50, you could at least show that on the balance of probabilities it did, and that you took all reasonable steps to ensure that it was returned by the deadline given.
Of course, it is a matter of personal choice with regards to how you return the ESA50.
bro58
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